Customer Service Specialist

Aptean; East Midlands, Leicester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in a hybrid role. This position is vital for maintaining high-quality service and building strong relationships with customers and haulage partners. With a focus on problem-solving and adaptability, you'll thrive in a dynamic environment while contributing to the success of transportation operations. The role offers opportunities for professional growth and development in a supportive atmosphere, making it an exciting opportunity for those ready to take the next step in their career.

Benefits

Comprehensive benefits

Career growth opportunities

Flexible working environment

Qualifications

• Strong problem-solving skills with a solution-oriented approach.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Serve as the primary point of contact for customer service inquiries.
• Monitor operational activities and report on KPIs.

Skills

Problem-solving skills

Customer service experience

Communication skills

IT skills

Tools

EVENT platform

Job description

Overview

Customer Service Advisor

Enderby UK, Hybrid Working

Are you ready for what’s next, now? We’re seeking a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is full-time with hybrid working. Join our dynamic team to support our expanding customer base.

About the Role

This role is the primary point of contact for customer service inquiries, crucial in delivering high-quality and timely service. Responsibilities include daily communication with customers, building meaningful relationships, and managing haulage partners efficiently. This role offers a balanced mix of customer interaction and collaboration with service providers; working within the 3T 4PL team, you'll gain experience across transport and logistics. Our customers rely on us for transportation of their goods, making their trust central to our operations.

Prior experience in transport is not essential; problem-solving skills and a willingness to learn are key.

• Utilize the EVENT platform to monitor operational activities.
• Report non-compliance issues to customers and 3T Account Management.
• Report daily operational KPIs internally and externally.
• Handle customer complaints and escalate as per SLAs.
• Manage Proof of Delivery (POD) requests.
• Respond promptly to customer queries professionally.
• Ensure data accuracy and investigate data quality issues, including cost implications.
• Monitor customer compliance and report deviations from SOPs.
• Generate operational reports weekly, daily, and monthly.
• Escalate volume fluctuations or profile changes contrary to forecasts.

About You

• Experience in customer service or transport is preferred but not required.
• Strong problem-solving skills with a solution-oriented approach.
• Ability to work independently, take initiative, and stay motivated.
• Adaptability to fast-paced environments with effective prioritization.
• Ability to build and maintain relationships with stakeholders.
• Excellent IT skills for system navigation.
• Good communication, presentation, and interpersonal skills.

What’s in it for you?

Aptean offers competitive pay, comprehensive benefits, and opportunities for career growth in a flexible, casual environment—an excellent platform for professional development.

About Aptean

At Aptean, our mission is to address tomorrow’s challenges today with tailored software solutions and exceptional customer service. We are a global provider of industry-specific ERP and supply chain management software, serving over 10,000 organizations across more than 20 industries and 80 countries. We value diversity, equity, and inclusion, fostering a culture where every employee can succeed regardless of background.