Customer Service & Sales Specialist

Yoke Vans; Borehamwood; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join a forward-thinking company as a Customer Service & Sales Specialist, where your expertise will enhance customer experiences and drive sales. This role offers the chance to work closely with clients, providing tailored solutions for van racking needs. You'll collaborate with design teams and engage with customers through various channels, ensuring their requirements are met with precision. If you have a passion for customer service and a knack for sales, this opportunity could be your next career step in a dynamic and supportive environment. Don't miss out on making a difference in customers' lives while growing your career!

Qualifications

• Proven experience in customer-facing roles, preferably in technical sales.
• Strong verbal and written communication skills with active listening.

Responsibilities

• Act as a primary point of contact for customer enquiries across multiple channels.
• Provide expert guidance on van racking solutions and tailor recommendations.

Skills

Customer Service Expertise

Sales Ability

Excellent Communication

Problem-Solving Skills

CRM Management

Multi-Channel Communication

Trade Industry Experience

Independent Thinking

Upselling Ability

Industry Knowledge

Tools

CRM Software

Job description

Yoke Vans Borehamwood, England, United Kingdom

At Yoke Vans, we specialize in high-quality plywood van racking solutions designed to help tradespeople and businesses maximize their vehicle space efficiently. Based in the UK, we take pride in crafting durable, functional, and bespoke storage solutions that meet the unique needs of our customers. Our team is dedicated to providing expert advice, outstanding craftsmanship, and exceptional customer service, ensuring every client gets a racking system tailored to their workflow. As we continue to grow, we are committed to expanding our team with passionate, skilled individuals who share our drive for quality, innovation, and customer satisfaction.

Job Summary

We are looking for a skilled and experienced Customer Service & Sales Specialist to enhance our customer service team and support our sales efforts. This role will ensure that customers receive expert guidance, warm and efficient service, and tailored solutions for their van racking needs. The ideal candidate will have a blend of technical understanding, problem-solving skills, and sales ability, along with experience in working with CRM systems and multi-channel communication.

Compensation - up to £62,000 available

£30,000-42,000 - base salary depending on skills & experience

£0-£20,000 additional performance-based bonus

Duties

• Key Responsibilities:
• Act as a primary point of contact for customer enquiries across multiple channels (phone, email, social media, in-person).
• Provide expert guidance on van racking solutions, understanding customer needs and offering tailored recommendations.
• Collaborate with the design team to relay customer requirements and ensure their vision is accurately translated into designs.
• Improve response times and depth of engagement with customers, ensuring high-quality service.
• Proactively identify upselling and cross-selling opportunities within the company’s product range.
• Assist in business development efforts by reaching out to fleet managers, trade companies, and other B2B prospects.
• Use CRM systems to manage customer relationships, track sales leads, and follow up efficiently.
• Provide cover for the customer service department when other team members are on holiday or away.
• Work closely with the marketing, design, and workshop teams to enhance overall customer experience and operational efficiency.
• Assist in troubleshooting customer issues and handling complaints effectively.

Skills & Experience:

• Customer Service & Sales Expertise: Proven experience in customer-facing roles, preferably in technical or trade-related sales.
• Excellent Communication: Strong verbal and written communication skills, with the ability to actively listen and clearly explain product options.
• Problem-Solving & Visualisation: Ability to understand and interpret customer needs, visualising layouts and solutions that meet their requirements.
• CRM & Database Management: Familiarity with CRM software for managing leads, tracking customer interactions, and optimising sales processes.
• Multi-Channel Communication: Comfortable engaging with customers via phone, email, social media, and in-person.
• Trade Industry Experience: Background in trade-related sales/customer service (e.g., kitchen fitting, carpentry, van conversions, or construction supplies).
• Independent Thinker: Capable of troubleshooting customer concerns and offering solutions without constant supervision.
• Sales & Upselling Ability: Experience in direct sales, including identifying opportunities, making recommendations, and converting enquiries into sales.
• Industry Knowledge: Understanding of vans, commercial vehicle models, and trade industries would be a significant advantage.
• Experience working in bespoke solutions where understanding customer requirements is key (e.g., fitted furniture, modular storage, custom vehicle conversions).
• Previous work in technical sales where explaining product compatibility and features is required.
• Familiarity with fleet management, B2B sales, or trade services.
• Background in automotive or commercial vehicle industries (e.g., working with dealerships, fleet operators, or vehicle accessories sales).

If you are looking for an opportunity to grow your career in a dynamic environment while making a difference in customers' lives, we encourage you to apply for the Customer Service & Sales Specialist position today!

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Manufacturing