Customer Service Sales Coordinator

French Selection; Poole; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

French Selection in Poole is seeking a Customer Service Sales Coordinator to manage customer enquiries and orders, support sales activities and maintain high service levels. The role is based in Poole, offering a salary between £28,000 and £34,000 per year depending on experience and a strong benefits package.

You will handle orders, communicate with customers, liaise with internal teams and work towards achieving sales targets while delivering exceptional service.

Qualifications

• Fluency in French would be an asset.
• Experience in Export or Sales Administration desirable.
• B2B Customer Service experience desirable.
• High level of commercial awareness.
• Dynamic personality and a team player.
• Car owner due to the company’s location.

Responsibilities

• Handle customer enquiries, orders and sample requests by phone and email.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Process orders, manage backorders and keep customers updated on progress.
• Handle initial customer complaints and resolve issues professionally.
• Liaise with sales representatives and internal departments to ensure smooth operations.
• Maintain accurate records, complete administrative tasks and support the team in achieving sales targets.

Skills

French language

Customer service

Sales awareness

Team player

Job description

Responsibilities

Customer Service Sales Coordinator

Location: Poole

Salary: between £28,000 and £34,000 depending on experience

Ref: 5543F2

Main Duties:

You will be in charge of managing customer enquiries and orders, providing excellent customer service, supporting sales activities, handling complaints, monitoring backorders and liaising with internal teams to ensure efficient order processing and customer satisfaction.

The Role:

• Handle customer enquiries, orders and sample requests by phone and email.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Process orders, manage backorders and keep customers updated on progress.
• Handle initial customer complaints and resolve issues professionally.
• Liaise with sales representatives and internal departments to ensure smooth operations.
• Maintain accurate records, complete administrative tasks and support the team in achieving sales targets.

Candidate's Profile

• Fluency in French would be a real asset
• Previous experience within Export or Sales Administration desirable
• B2B Customer Service experiences desirable
• High level of commercial awareness
• Dynamic personality and team player
• Car owner due to the company’s location

Between £28,000 and £34,000 per annum depending on experience plus excellent benefits