Customer Service Sales Advisor

Workshop Recruitment; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Cosham, located at the beautiful Lakeside offices, is looking for a committed customer service representative. Responsibilities include handling customer inquiries, upselling services, and ensuring satisfaction in a contact center environment. This role offers prospects for both personal and professional growth within the company, along with competitive benefits such as 25 days holiday and a company pension.

Benefits

25 days holiday + Bank holidays

Company monthly and yearly events

Discounts on products for personal use

Company Pension

Free onsite parking

Free Shuttle bus to Lakeside Site from Portsmouth

Qualifications

• Previous telephone-based customer service experience is required.
• Confident with MS Office, particularly Excel.
• Capable of multitasking and committed to team progress.

Responsibilities

• Respond to customer queries via phone, webchat, and emails.
• Manage customer complaints and follow up for resolutions.
• Update CRM systems and process sales data accurately.

Skills

Telephone-based customer service

Attention to detail

Multitasking

Ability to upsell

Tools

MS Office

Excel

Job description

Job Description

We are pleased to be working with a well known national brand in Cosham, based at the lovely Lakeside offices. This is an ideal role for a candidate who is experienced in customer services via the phone, webchat and emails, managing client’s needs and being able to upsell additional services (This is not a targeted sales based role)

You must want to commit to a role long term and also have the drive to want to progress in a business that can offer opportunities for personal growth.

Working in a contact centre environment the duties include…

• Responding to customer queries in a friendly and courteous manner
• Understand a customer need and the best solution, dealing with any enquiries and keeping the customer updated int e process of their order.
• Update the internal CRM systems and process sales data on Excel in an accurate and efficient manner,
• Processing payments when required.
• Manage customer complaints in a professional manner and help to find a resolution that best for both parties
• Use opportunities to upsell services to customers additional to their general enquiry and advise promotions
• Monitor the inboxes, web enquiries and respond appropriately.
• Provide an accurate quote to the customer and call at a later date to follow up if required.

Experience and Skills required

• Previous telephone based customer service experience
• Confident with the use of MS office including Excel and learning inhouse systems
• Have an excellent attention to details
• Ability to multitask and prioritise
• Able to work as part of a team
• Driven to want to progress in a business and show commitment to the team
• Capable of upselling and discussing promotions to maximise on all orders

Working Hours

Office is open 8am -6pm Monday to Friday.

You will work 8 hour shifts between these hours on a rota

Reward and Benefits

• 25 days holiday + Bank holidays
• Company monthly and yearly events
• Discounts on products for personal use
• Company Pension
• Free onsite parking
• Free Shuttle bus to Lakeside Site from Portsmouth

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