Customer Service/Sales Advisor

Partnership Recruiting; Motherwell; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Career development

Holiday pack

Wellbeing programme

Holiday buy/sell

Life assurance

Financial wellbeing

Social events

Wellness area

Prayer room

Job summary

Partnership Recruiting is seeking a Customer Sales & Service Advisor for a state-of-the-art office in Motherwell. You will support customers across sales and service, handling calls, live chat and emails, with training provided.

No prior product knowledge is required; we look for people with the right attitude, strong communication skills and a willingness to learn. The role offers £27k starting salary, hybrid working after probation, and development opportunities.

Qualifications

• Confident, friendly communicator.
• Customer-focused and empathetic.
• Self-motivated with a positive attitude.
• Able to work well in a team.
• Keen to learn and develop.
• Insurance experience is not required.

Responsibilities

• Assist customers across sales and service.
• Handle calls, live chat and emails.
• Assist with quotes, purchases, renewals and policy queries.
• Identify opportunities to offer relevant products.
• Resolve customer queries with appropriate solutions.
• Deliver a professional, positive customer experience.
• Work towards KPIs and service targets.

Skills

Confident communicator

Customer-focused

Self-motivated

Sales & service

Attention to detail

Team player

Willing to learn

Insurance exp not required

Job description

Are you a confident communicator who enjoys helping people and wants to build a career in sales and customer service?

We are looking for Customer Sales & Service Advisors to join our client's team at their state-of-the-art office in Motherwell. No previous product knowledge is required we are just looking for people with the right attitude, communication skills and willingness to learn.

The Role

• Support customers across sales and customer service
• Handle calls, live chat and emails
• Help with quotes, purchases, renewals and policy queries
• Identify opportunities to offer relevant products and services
• Resolve customer queries and provide appropriate solutions
• Deliver a professional and positive customer experience
• Work towards KPIs and service targets

About You

• Confident and friendly communicator
• Customer-focused and empathetic
• Self-motivated with a positive attitude
• Comfortable with both sales and service conversations
• Strong attention to detail
• Able to work well as part of a team
• Keen to learn and develop
• Previous insurance experience is not essential

What We Offer

• £27k starting salary
• Hybrid working after successful probation
• Career development and professional qualifications
• Enhanced holiday, maternity and paternity packages
• Employee wellbeing programme
• Buy and sell holiday scheme
• Life assurance of 4x salary
• Financial wellbeing support
• Social events and a vibrant workplace
• Staff wellness / time out area
• Prayer room available on-site

Whether you're starting your career, looking for a change or ready for your next opportunity, we want to hear from you