Customer Service Returns Agent

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

6 weeks holidays incl bank holidays

Pension

Life insurance

Enhanced maternity/adoption leave

Discounted car hire rates across our网络

Discounted hotel rates after 12 months

Cycle2Work

Free annual eye tests

BUPA legal and support service

Job summary

Europcar is hiring at Manchester Airport for a Customer Service Returns Agent. You will handle customer-facing duties across the rental process, including vehicle returns, ensuring a world-class service in a fast-paced environment.

Benefits include competitive salary, holidays, pension, life insurance, and additional perks. Full-time, permanent role with shifts that may include days, evenings, and weekends.

Qualifications

• A full, valid clean driving licence with a minimum of 4 years driving experience.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in working hours, including day, evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).

Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure continued excellence in customer service and damage standards; and achievement of KPIs.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Skills

Clean driving licence

Customer service

Communication

Teamwork

Flexible hours

Attention to detail

Job description

£26,437 to £26,437 per year, Uniform, Benefits, Holidays, Pension

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

24/09/2026

About this job

Europcar is the European car and van rental leader with a premium positioning.

Europcar is looking for Customer Service Returns Agent Would you like to be part of the Europcar team?

Are you someone who enjoys customer facing roles and working as part of a diverse team?

We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do.

You will be responsible for providing a world class customer facing service at every stage of the rental process.

This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

• Benefits: Competitive Basic Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA Career progression and development *forms part of current non contractual benefit offering

Main duties: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

Ensure all administration is completed accurately according to operating procedures.

Process all workshop vehicles according to operating procedures.

Key skills required: A full, valid clean driving licence, with a minimum of 4 years driving experience is required Excellent communication and face to face interpersonal skills Ability to work as part of a team in a fast-paced environment Flexibility in your working hours, including availability during the day, evenings and weekends

• our locations can offer you a wide variety of shifts.

Car rental/sales experience is desirable but not essential (training will be provided

The Company will not accept any terms and conditions based on speculative applications being sent.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).