Customer Service Returns Agent

Europcar Mobility Group; Manchester; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

6 weeks holiday (increasing with years

Pension and life insurance

Enhanced maternity/adoption leave

Discounted car hire rates

EE mobile discounts

Discounted hotel rates

Cycle2Work

Free annual eye tests

Legal support via BUPA

Job summary

Europcar Mobility Group is seeking a Customer Service Returns Agent at Manchester Airport to join the vehicle returns team. You’ll provide world-class customer service throughout the rental process, assisting customers in car parks and ensuring smooth handovers at both start and end of rentals.

The role emphasizes a calm, customer‑focused approach in a fast-paced environment, with responsibilities to meet KPIs and maintain high standards of vehicle administration.

Qualifications

• A full, valid driving licence and a minimum of 4 years driving experience.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in working hours, including days, evenings and weekends.

Responsibilities

• Work closely with staff to ensure customers receive and return their vehicles in a timely manner; maintain service and damage standards and achieve KPIs; complete administration according to procedures; process workshop vehicles as required.

Skills

Driving licence

Communication

Interpersonal skills

Teamwork

Flexible hours

Car rental experience

Job description

About Europcar Mobility Group

Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar is looking for Customer Service Returns Agent. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Benefits

• Competitive Basic Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development *forms part of current non contractual benefit offering

Main duties

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures.

Key skills required

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.