Customer Service Representitive

MTrec Ltd Commercial; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Immediate start

Potential to go permanent

Competitive benefits package

Collaborative and supportive work env.

Flexible start time 08:00–09:00

Free on-site parking

Job summary

MTrec Ltd Commercial is recruiting a Temporary Customer Service Representative to support our manufacturing client’s growth in 2026. You will deliver outstanding service, handle inbound calls, process orders, and coordinate with the warehouse to ensure smooth order flow.

The right candidate will have recent customer-centric experience, strong communication skills, and the ability to remain robust under challenging calls. Immediate start and a collaborative work environment are provided.

Qualifications

• Available for immediate start.
• Recent experience in a customer-centric environment.
• Able to handle challenging calls and diffuse conflict by phone or email.
• Proactive, not reactive with strong account/order management skills.
• Multitasking across multiple tasks and systems.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver outstanding customer service and maintain relationships with internal and external customers.
• Respond to inbound calls and initiate outbound calls/email correspondence.
• Process customer orders through internal record management systems.
• Advise on lead times, product knowledge and alternatives; manage customer expectations.
• Report and elevate customer queries to CS Team Leader as appropriate.
• Support other team members as required.
• Coordinate returns with the Warehouse and arrange replacements when needed.

Skills

Customer service

Communication

Multitasking

Order management

Problem solving

Conflict resolution

Telephone handling

Attention to detail

Tools

CRM software

Internal record systems

Job description

The rewards and benefits on offer:

• Immediate start available.
• Potential to go permanent
• Competitive benefits package.
• Collaborative and supportive work environment.
• Flexible start time of between 08:00 - 09:00 am
• Free on-site parking

Working Hours:

• 37.5 per week, Monday to Friday.

MTrec's New Opportunity:

MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.

The job you'll do:

• Deliver outstanding customer service by maintaining relationships with internal and external customers.
• Respond to inbound calls and initiate outbound calls/email correspondence
• Process customer orders through internal record management systems.
• Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
• Report and elevate customer queries to the Customer Service Team Leader as appropriate.
• Support other team members as and when required.
• Process orders
• Coordinate returns with the Warehouse
• Arrange private orders and take card payments
• Coordinate returns with the Warehouse and arrange replacements if required.

About you:

• Available for an immediate start
• Relevant recent experience in a similar customer-centric environment.
• Robust to receive challenging calls
• Able to deal with / manage and diffuse conflict via phone and email
• Basic problem-solving skills, and knowing when to elevate to CS Manager
• Proactive, not reactive - excellent account/order management skills
• Multitasking skills
• Has excellent communication skills, verbal and written