Customer Service Representative - Uncapped Commission (Wallsend)

JR United Kingdom; North Tyneside; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in North Tyneside. This role offers a competitive starting salary with opportunities for growth and uncapped commission. You'll engage with customers, helping them enhance their digital experiences while enjoying flexibility in your work schedule. With a supportive culture and comprehensive benefits, including online GP access and generous leave policies, this is an exciting opportunity to build a rewarding career in a thriving environment. If you're passionate about customer service and sales, this role is perfect for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• Confident in talking and building relationships with customers.
• Ability to discuss products and services confidently.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Recommend suitable products based on customer needs.

Skills

Communication Skills

Sales Skills

Customer Relationship Management

Job description

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Customer Service Representative - Uncapped Commission (Wallsend), North Tyneside

Client: EE

Location: North Tyneside, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking and enjoy asking questions and building relationships, this role could be for you. Whether you have life experience or handle family negotiations daily, you have transferable skills for a sales advisor role with EE. We will train you on the rest so you can confidently discuss our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Tyneside or Gosforth.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to cover your commute costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team culture with support and training to build a lasting career. What are you waiting for?