Customer Service Advisor - Uncapped Commission (Wallsend)

JR United Kingdom; North Tyneside; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor in North Tyneside. This role offers uncapped commission and a supportive environment for personal and professional growth. You will engage with customers to enhance their digital experiences without the pressure of hard sales. Enjoy flexible scheduling, comprehensive training, and a culture that values your contributions. With a competitive salary and a range of benefits including online GP access, generous family leave, and discounts on products, this position is perfect for those looking to build a rewarding career in customer service.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confident in talking and building relationships.
• Life experience or skills in negotiation are beneficial.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide support for enhancing customers' digital lives.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Job description

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Customer Service Advisor - Uncapped Commission (Wallsend), North Tyneside

Client: EE

Location: North Tyneside, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking, enjoy asking questions, and building relationships, then this role could be for you. Whether you have life experience or are skilled at negotiating, you have transferable skills for this sales advisor position with EE. We will provide training to help you confidently discuss our products and services.

We don’t do ‘hard sales’. Instead, you’ll talk to customers over the phone about enhancing their digital lives and finding the right products for them. Join our Sales Team in Tyneside or Gosforth.

This role offers flexibility to support your personal life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, fully funded for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks for supporting family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Huge discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to the community.
• Optional private healthcare and dental insurance.

We offer a great team culture, support, and tailored training to help you build a lasting career. What are you waiting for?