Customer Service Representative - Spanish Speaking

HR GO Recruitment; Hailsham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment company is looking for a Customer Service Representative fluent in Spanish and English for their Hailsham office. The role involves providing exceptional service to Spanish-speaking clients, resolving inquiries, and maintaining customer records. Ideal candidates will have strong communication skills and experience in customer service, with the opportunity for one remote workday per week.

Benefits

23 days annual leave

Annual company events

Tea & Coffee provided

Modern open plan office

Qualifications

• Fluency in Spanish and English mandatory.
• Previous customer service experience preferred.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients via various channels.
• Resolve customer inquiries and maintain positive communication.
• Compile sales reports and process orders accurately.

Skills

Fluency in Spanish

Fluency in English

Problem-solving

Communication

Interpersonal skills

Tools

CRM systems

Office software

Spreadsheets

Power BI

Job description

Customer Service Representative - Spanish Speaking

Job Reference: FJ-vnm8x

Call Centre and Customer Service

Hailsham, East Sussex

Benefits: 23 days annual leave

Permanent

* Job Title: Customer Service Representative - Spanish Speaking

* Location: Hailsham

* Working hours: Monday - Friday 8am - 4pm

* Languages: Spanish and English required

HRGO Recruitment's client is a fast-growing business operating on SAP and rapidly expanding its presence across Europe. They are on a mission to reimagine customer service by leveraging technology, automation, and continuous process improvement to deliver best-in-class support. That's where you come in.

We are seeking a highly motivated and customer-focused individual who is fluent in Spanish and English to join the customer service team. The successful candidate will play a crucial role in ensuring our client's Spanish-speaking customers receive the highest level of service and support.

The position is ideal for someone who is process-orientated, enjoys working with data manipulation and ideally, has experience using order management systems and enjoys problem solving to root out and correct root causes of issues they prevent a smooth flow of customer order into fulfilment.

Key Responsibilities:

* Provide outstanding customer service to our Spanish-speaking clients via phone, email, and live chat.

* Resolve customer inquiries and issues efficiently and in a friendly manner.

* Communicate clearly and professionally with customers to ensure satisfaction and maintain a positive company image.

* Collaborate with team members to improve customer service processes.

* Maintain updated records of customer interactions and feedback.

* Compile and generate sales reports, including sales performance, customer data and order trends.

* Accurately process orders (for internal and external customers), returns, and exchanges. Keeping company databases up to date with accurate information.

* Monitor inventory levels

* Support the Credit Risk Team with customer communication.

Requirements

* Fluency in both Spanish and English (spoken and written) is mandatory.

* Fluency in Spanish and fluency in English with work Visa for UK.

* Proficiency in using office software, spreadsheets and CRM systems is essential.

* Experience in dealing with large language models is desirable.

* Ability to manage difficult customers with patience and professionalism.

* Excellent communication and interpersonal skills.

* Prior experience in a customer service role is preferred.

* Strong problem-solving skills and attention to detail.

* Ability to work independently and as part of a team in a fast-paced environment.

* Proficient in basic computer applications and customer management software.

* Excellent literacy and numeracy skills.

* Knowledge of Power BI or equivalent.

* 23 days annual leave

* Bright and modern open plan office

* Tea & Coffee provided

* Annual company events

* Office based role, with one day a week working remotely.

Join us in providing world-class service to our clients valued Spanish-speaking customers! Apply today!