Customer Service Representative - Rural Supplies

PGG Wrightson; Lumsden; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Retail buying privileges

Extensive in-house training

Job summary

PGG Wrightson’s Lumsden Rural Supplies store is seeking an enthusiastic Customer Service Representative to provide knowledgeable advice to agricultural and horticultural clients. Based in-store, you’ll work on stock management, displays, sales processing and deliveries while upholding high service standards in a fast-paced rural environment.

You’ll need a passion for farming, strong communication, and a NZ driver licence; forklift/trailer experience is highly desirable.

Qualifications

• Previous experience in the New Zealand rural sector is essential.
• A full, current and clean New Zealand driver licence.
• Experience driving and backing trailers is highly desired.
• A team player who can roll up their sleeves and contribute to outstanding results.
• Good physical fitness as regular heavy lifting is required.
• Previous retail and/or sales experience is an advantage but not essential.
• Proficiency with Microsoft Office and Outlook is essential.

Responsibilities

• Provide sound advice to a variety of customers based on their needs
• Pro-actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests with efficiency
• Order, unpack and display merchandise according to company guidelines
• Undertake Forklift, Ute and trailer driving and delivery duties.

Skills

Rural sector experience

NZ driver licence

Trailer driving

Retail/sales experience

Microsoft Office & Outlook

Job description

Customer Service Representative - Rural Supplies

We are looking for an enthusiastic and energetic person who is committed to great customer service, has a keen interest in the agricultural sector and is looking to build a career in this exciting industry.

PGG Wrightson is one of New Zealand's leading nationwide providers of products and services to the rural sector. We are helping grow the country through our knowledge, service and expertise. This role is full time, Monday to Friday, and may require working on rostered Saturday mornings and is based in the Lumsden Rural Supplies store.

About the role:

Based in-store, you will provide knowledgeable sales advice and service to a range of both agricultural and horticultural clients. You'll be heavily involved in the day-to-day manual operation of the store such as assisting with stock management and displays, sales processing and deliveries. You'll have a keen interest and passion for the local agriculture industry, and your excellent communication skills will set you apart.

Duties & Responsibilities:

• Provide sound advice to a variety of customers based on their needs
• Pro-actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests with efficiency
• Order, unpack and display merchandise according to company guidelines
• Undertake Forklift, Ute and trailer driving and delivery duties.

Skills & Experience:

• Previous experience in the New Zealand rural sector is essential
• A full, current and clean New Zealand driver licence
• Experience driving and backing trailers is highly desired
• A team player who can roll up their sleeves and contribute to outstanding results
• Good physical fitness as regular heavy lifting is required
• Previous retail and/or sales experience is an advantage but not essential
• Proficiency with Microsoft Office and Outlook is essential.

We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company. We provide extensive in house sales and technical training and offer a number of benefits including retail buying privileges +.

In a competitive agricultural and horticultural market, we stand out for our proud heritage, nationwide reach, deep and longstanding customer relationships, and technical expertise. Grounded in Experience - from season to season, we've been working alongside farmers for over 175 years. Get a foot in the door and build your career with PGG Wrightson.

Applications will be reviewed as they are received, and we may start interviewing suitable candidates before the closing date.

Apply now.

For a confidential discussion please contact Keryn Merchant, Store Manager on 03 248 9000

• Reference #: 34396
• Posted on: 04 Sep 2026
• Closes on: 21 Sep 2026 23:55
• Location(s): Lumsden
• Expertise: Administration, Call Centre & Customer Services, Retail, Sales
• Job level(s): Entry, Experienced 1-3 years