Customer Care and Sales Executive

Dermapure Clinical; Weybridge; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Industry competitive salary

Fantastic team environment

Discounted retail products

Birthday day off after one year

Résumé du poste

Dermapure Clinical is seeking a Customer Care & Sales Executive for a full-time, in-office role at our Weybridge head office. You will deliver memorable customer experiences, handle inquiries, and support the sales team with order processing and follow-ups.

You will engage with customers face-to-face and over the phone, prioritise tasks, and work with the warehouse to ensure timely despatches. A can-do attitude and a service-focused mindset are essential.

Qualifications

• Positive, proactive customer service mindset with a professional phone manner.
• Experience in a customer service/admin role is beneficial.
• Strong organisational skills with the ability to multitask in a fast-paced office.

Responsabilités

• Oversee the order process from the online website to delivery in Weybridge.
• Provide outstanding customer care to existing and prospective customers.
• Support sales and marketing efforts and assist the office team.
• Liaise with warehouse to check stock and despatch details.
• Aim to maximise sales opportunities through excellent service.

Description du poste

Customer Care & Sales Executive – Full Time – In Office

Dermapure Clinical is a dynamic, forward-thinking and solutions-based business in the skincare, beauty and wellbeing sector, supplying world-leading, exclusive brands to UK clinics and spas. Our exceptional product ranges come from some of the best brands from the USA, Spain and around the world, including DermaQuest, Epionce, Lira Clinical and more. We pride ourselves on offering quality products and delivering an exceptional quality of service.

We are looking for a passionate, positive, conscientious team-player to join our busy office located in Weybridge, to provide customer care of an exceptional standard!

We’re seeking someone who will be committed to providing the very best service to our customers and prospective customers, supporting our sales and marketing efforts and assisting our office team. A proven track record in a customer service and administrative role would be highly beneficial.

The successful candidate will have a can-do attitude, an excellent telephone manner and impeccable organisational skills. Part of the role will involve contacting previous customers and prospective customers, so a passion to engage with people and build a rapport is essential.

We need someone who is a natural relationship builder, capable of delivering a reliable, friendly and professional service to our customer base.

SKILLS

• -Experience working with MS Office programmes
• -Experience handling incoming calls, quickly and efficiently
• -Confident with working in a fast-paced office environment
• -Able to prioritise and manage a busy workload
• -Able to work on own initiative when required
• -A natural multi-tasker with excellent efficiency
• -Great accuracy and attention to detail required for order inputting and other tasks
• -Proven history of providing exceptional customer service, ideally in a B2B setting
• -Strong admin and communication skills
• -Excellent problem-solving skills
• -Excellent communication skills, written and verbal
• -Great team player, happy to support others for the good of the company
• -An intertest or experience in the skincare / beauty / wellbeing sector would be advantageous
• -Well-presented and confident to meet customers face to face as well as dealing with people over the phone
• -Able to manage complaints professionally and calmly, seeing any issues through to a successful outcome for all parties

JOB ROLE

The requirement of the role is to provide a memorable and exceptional customer experience to all our existing customers and prospective partners.

Dermapure has built a reputation based on excellent service and we need someone to fly the flag for the company and be the first port of call for customer enquiries or issues.

You will be responsible for overseeing the order process from our online website through to the delivery of our products. You will work closely with our warehouse team to check product availability and despatch details.

An element of this role will involve engaging with opportunities and previous clients by taking ownership of openings or upgrades for their business, so a passion for what we do and the brands we work with is essential. Full training will be provided.

The successful candidate will be required to support our sales team, working to maximise sales opportunities wherever possible and increasing sales revenue through incredible service.

The Dermapure head office is a exciting, fast-paced environment with an excellent team of people who help and support each other. You could become a vital member of our team and help support the business’s vision and goals.

BENEFITS

• Industry competitive salary
• Working within a fantastic team n a dynamic industry
• Discounted Retail Products
• Birthdays given as an extra day’s holiday (after one year service)

Reference ID:

Full-time Customer Care & Sales Executive

Job Type

Full-time, Permanent, In-house,

Executive

Job Location:

Head Office, Weybridge