Customer Service Representative, Credit Cards

NatWest Group; Manchester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Representative for credit cards in Manchester. In this hybrid role, you'll provide exceptional support to customers, ensuring their banking needs are met while gaining valuable skills and professional recognition through training. Enjoy a competitive salary, generous benefits, and a supportive working environment.

Benefits

Flexible reward program

33 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Previous experience in a customer service role is ideal.
• Telephony experience is advantageous but not required.
• Passion for helping customers is essential.

Responsibilities

• Provide friendly support for credit card customers.
• Assist customers with queries and maintain product knowledge.
• Problem solve to enhance customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Organisational skills

Job description

Join us as a Customer Service Representative, Credit Cards

• You'll be the first point of support for our personal credit card customers in one of our telephony banking teams
• We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• We'll support your personal development with trainings to achieve the industry recognised Foundation Certificate in Responsible Banking within the first two years
• This job does not meet Skilled Worker visa sponsorship requirements

What you ll do

In this role you'll be applying your customer service expertise when dealing with and referring to credit card customers' queries. You'll provide friendly and effective service at every interaction, assisting customers with everyday maintenance and any issues they have with their credit card products.

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

• Making a positive impact on every customer call, and having efficient and effective conversations to meet their needs
• Problem solving and building excellent relationships over the telephone, and providing friendly, timely and professional service
• Improving processes and procedures to maximise customer satisfaction and efficiency
• Maintaining detailed knowledge of our financial products and services to help resolve complex queries

The skills you ll need

This is a customer led role, so previous experience working in a customer service role will be ideal. Telephony experience is an advantage, but not essential. Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide great personal service
• Great relationship building skills and the ability to empathise and show compassion
• The ability to work collaboratively and achieve quality results while maintaining high levels of detail
• The ability to multitask, allowing you to navigate different systems and process information while talking to customers
• Good organisational skills and an enthusiasm to keep learning and developing new skills

How we ll reward you

You'll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

What else you need to know

Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be fully flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm, Monday to Sunday, on a rotational shift pattern and will include some bank holidays.

Your work life balance

Your training will be office based and as soon as you're up to speed and settled in your new role, we'll send you any kit you need to set yourself up for working from home. Our team operates within a hybrid working model, so you'll spend most of your time at home and coming into the office once a week to collaborate closely with your colleagues

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.