Customer Service Representative

Plastribution; Ashby-de-la-Zouch; On-site; GBP 23,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to join their vibrant team. This role offers a fantastic opportunity to contribute to a leading distributor of plastic raw materials, known for its exceptional customer service. The ideal candidate will thrive in a collaborative environment, assisting with sales orders, liaising with customers, and supporting the Sales team to enhance customer relations. With a focus on relationship building and strong communication, this position promises a rewarding career path in a growing sector. Join a company that values its employees and fosters a positive workplace culture!

Benefits

Discretionary company bonus

Enhanced pension contributions

Wellness programmes

Holiday for pay scheme

Dedicated social committee

Private medical insurance after 5 years

Free parking

Sick pay

Qualifications

• Strong communication skills and ability to build relationships.
• Highly motivated individual with a team-oriented mindset.

Responsibilities

• Assist with processing sales orders and invoicing.
• Provide support to the Sales team and improve customer relations.
• Liaise with customers regarding sales orders and deliveries.

Skills

Communication Skills

Relationship Building

Teamwork

Customer Service

Tools

CRM System

Job description

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At Plastribution, great customer service is our speciality. We are looking for a team player that possesses skills around relationship building, strong communication and is a highly motivated individual.

Why Plastribution?

Did you know that the UK plastics industry is the third largest sector employer in UK manufacturing, employing over 182,000. That means that more people are employed in plastics than in glass, steel, and paper combined.

As one of the industry’s leading distributors of plastics raw materials, Plastribution has a remarkable reputation. Over the last four decades, we have been consistent in delivery reliability, know-how and unrivalled customer service for our customers. We now have the potential to double in size over the next decade, but we need highly capable, talented and team orientated people to help make that happen.

There is no better time to join Plastribution. We offer a vibrant, open plan working environment that has been purposely created to enable staff to communicate better and thrive. The positive atmosphere at Plastribution is dynamic and fun, which in turn promotes a culture of productivity that is unmatched amongst our competitors.

Up for a challenge? Visit ourCareerspage on our website to find out more - https://plb.ltd/careers/

DUTIES & RESPONSIBILITIES:

Assist with the general running of the team and help co-ordinate activities relating to the following:

a) Accepting, processing and invoicing sales orders.

b) Providing support to the Credit Control function, including contacting customers to progress payment, preparation for Credit meetings, and, where appropriate, liaising with Management to resolve issues.

c) Liaising with the Supply Chain/Product Team and the account manager with regard to material purchases, stockholding and warehousing and transport related enquiries

d) Liaising with the Account Manager on a day-to-day basis with regard to sales, samples, quotations and general market information.

e) To keep accurate files and records supporting the Account Manager and internal procedures within CRM system.

f) Complete any other adhoc administrative requests as required by customer

g) Quoting customer as and when required

2. Provide support to the Sales team and work to improve customer relations and systems in support of the business.

3. Liaise with customers with regard to sales orders, deliveries and complaints.

a) Assist the ISR and/or Account Manager with chasing existing business and lost business

4. Enter all quotations, samples and market information into given systems and liaise with other members of the team and the Sales Manager to follow these through to their ultimate conclusion. This includes logging samples sent to customers and consistently following these up and evaluating the effectiveness of sampling.

5. Work as a team to report on the sales results at the end of each month and discuss these results within Sales meetings and whenever required.

6. Be flexible in respect of the Company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff.

7. General support of the office:

a) Answering the intercom

b) Answering external phone lines

8. Report the occurrence of any non-conformance through CRM, using Cases.

9. Assess the credit-worthiness of companies contacted and make recommendations.

• Discretionary company bonus of up to 20%
• Enhanced pension contributions
• Wellness programmes
• Holiday for pay scheme
• Dedicated social committee
• Private medical insurance after 5 years service
• Holiday for pay

Job Type: Full-time, Permanent

Pay: From £23,500.00 per year

Additional pay:

• Performance bonus
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Plastics Manufacturing

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