Customer Service Representative

Formula One Range; Walsall; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free parking on site

Company pension with Royal London

Career progression

Job summary

Formula One Range Group in Walsall is expanding its Customer Services team. The role will involve handling customer inquiries, communicating clearly, and supporting internal teams to ensure smooth service delivery.

The ideal candidate will bring customer service experience, strong communication, and a customer-focused mindset. On-site role with potential for career progression and a pension plan.

Qualifications

• Ideally experience in a customer service role.
• Excellent verbal and written communication.
• Strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with Excel and Outlook.
• Empathetic and patient when handling inquiries.
• Ability to perform under pressure with a positive attitude.
• Commitment to continuous improvement.

Skills

Customer service

Verbal & written communication

Attention to detail

Multi-tasking

Prioritisation

Team collaboration

Problem solving

Empathy

Under pressure

Tools

Excel

Outlook

SharePoint

Job description

Rapid Frame is home to the Formula One Range Group of which, we have been established since 1998. We are proud to announce we have six companies within, being manufacturing and trade sites, for the window industry, in the Midlands, Shropshire, Wales and Swindon areas.

Due to expansion and growth within our industry, we now have a great opportunity available for someone to join our Customer Services team, at our offices in Walsall.

Skills & Experience

• Ideally experience in a customer service role
• Excellent verbal and written communication skills with a capability of conveying complex information clearly
• Excellent attention to detail
• Proven ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Good general all round communication, internal & external
• Work closely with supervision
• Strong excel and outlook required
• Outstanding problem-solving skills with a customer focused approach
• Empathetic and patient when handling customer enquiries
• Experience in the window industry beneficial
• Ability to perform under pressure while maintaining a positive attitude
• Commitment to continuous improvement and personal growth

Systems used & needed

• Share point
• Free parking on site
• Annual leaveCompany Pension with Royal London
• Career progression
• Salary will be discussed at interview & be based on experience