Customer Service Representative

i2i Recruitment Limited; Tewkesbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Professional development

Inclusive culture

Career progression

Performance reviews

Job summary

i2i Recruitment Limited is seeking a customer service professional to support claims handling and client communications in a fast-paced environment.

You'll provide service via email, phone and WhatsApp, manage FNOL claims, update records, and stay informed on product developments and regulatory trends while maintaining high customer satisfaction.

Qualifications

• Experience in customer service within hospitality and/or an office, and/or claims handling.
• Excellent communication skills.
• Organised and proactive approach.
• Attention to detail.
• Ability to juggle multiple tasks.
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous).

Responsibilities

• Providing exceptional customer service via email, phone and WhatsApp.
• Handling FNOL claims efficiently, liaising with internal and external stakeholders.
• Updating client documentation and internal records accurately.
• Staying informed about product developments and market trends.
• Resolving complaints and managing difficult clients professionally.
• Supporting operational improvements within the team; keeping your line manager updated on progress and objectives.

Skills

Excellent communication skills

Experience in customer service within

Organised and proactive

Attention to detail

Multitasking ability

CRM experience (Salesforce, Instanda,X

Job description

Whats In It For You

• Supportive team environment
• Opportunity to develop customer service and claims handling skills
• Exposure to a fast-paced, dynamic working environment
• Chance to make a real difference to customer satisfaction

Must Have's

• Experience in customer service within hospitality and/or an office, and/or claims handling
• Excellent communication skills
• Organised and proactive approach
• Attention to detail
• Ability to juggle multiple tasks
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous)

Nice to Have's

• Knowledge of FCA, PRA, regulatory standards
• Experience in insurance or financial services
• Familiarity with health and safety procedures

What Will You Be Doing

• Providing exceptional customer service via email, phone, WhatsApp
• Handling FNOL claims efficiently, liaising with internal and external stakeholders
• Updating client documentation and internal records accurately
• Staying informed about product developments and market trends
• Resolving complaints and managing difficult clients professionally
• Supporting operational improvements within the teamKeeping your line manager updated on your progress and objectives

Helpful Extras

• Opportunities for ongoing professional development
• Inclusive and diverse workplace culture
• Potential for career progression within the company
• Regular feedback and performance reviews

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion