Customer service Representative

TN United Kingdom; Northampton; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to join their helpdesk team. This exciting role offers the chance to work within the Public Sector, providing essential services that contribute to a more effective justice system. The position involves handling customer inquiries, maintaining communication with court staff, and ensuring queries are resolved accurately and promptly. With a focus on flexibility and adaptability, this role is perfect for those who thrive in fast-paced environments. Join a team dedicated to making a difference in the community!

Qualifications

• Positive attitude and flexibility are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Delivering customer service and administrative tasks.
• Handling calls from the public and resolving queries.

Skills

Customer Service

Communication

Flexibility

Adaptability

Job description

Customer Service Representative, Northampton

Client: Brook Street

Location: Northampton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 2b8e69d259c6

Job Views: 10

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Role: Customer Service Representative (Temp)

We are recruiting for an exciting Customer Service representative to join the Her Majesty's Courts and Tribunals Service helpdesk team. This role offers an excellent opportunity to work within the Public Sector and provide essential services within a diverse organization.

Responsibilities include:

• Delivering a wide range of customer service and administrative tasks to help create a more effective, less costly, and more responsive justice system.
• Handling calls from the public seeking assistance with their claims.
• Maintaining communication with court staff across the country.
• Resolving customer queries across various contact channels, meeting performance indicators for accuracy and timeliness.

Working hours: 09:00 - 17:00, Monday to Friday. Positions involve a rota system of working in Northampton town centre and from home.

Qualifications and skills: A positive attitude, flexibility, adaptability, and the ability to work in a fast-paced environment are essential.