Customer Service Representative

Manpower UK Ltd; North East; On-site; GBP 1,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to support their highly professional interactions with customers regarding order processing, complaints, and general inquiries. This role involves working in a customer service department, maintaining high standards of service delivery and effective communication, and utilizing systems like SAP.

Qualifications

• Experience in customer service department.
• Good local language and English required.
• Strong IT literacy, especially in Microsoft applications.

Responsibilities

• Register and process orders in the SAP system.
• Act as first level contact with customers for order-related queries.
• Ensure timely handling of order processing.

Skills

Communication

Problem-solving

Attention to detail

Proactivity

Tools

SAP

Microsoft Office

Job description

Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.

Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm
Hourly rate - 13.00per hour
Duration - 4 months initially

Key responsibilities;

• Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
• Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
• Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
• Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
• Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
• Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
• Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
• Completes registering / filing / archiving of customer service-related documentation.
• Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
• Completes all mandatory H&S and compliance internal training modules.

Experience

• Experience in customer service department / facing customers

Language Skills

• Good local language required
• Good English

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• SAP Knowledge

Other Skills

• Good networking skills with all stakeholders across several internal and external functions
• Demonstrable experience of ability to work under pressure
• Attention to detail and accuracy
• Strong client-facing and communication skills
• Problem- solving
• Proactivity