Customer Service Representative - Uncapped Commission (Lancaster)

EE; Lancaster; On-site; GBP 13,000 - 14,000; Part time

Job summary

Join a forward-thinking company as a Sales Advisor in Lancaster, where your communication skills can shine! This part-time role offers a supportive environment with flexible scheduling, allowing you to balance work and personal commitments. Enjoy a competitive salary with opportunities for growth, and be part of a team that values your contributions. With comprehensive training and a range of benefits including healthcare and discounts on products, this is an exciting opportunity to develop your career while making a difference in customers' lives.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Huge product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident talker with strong interpersonal skills.
• Ability to build relationships and understand customer needs.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide support and guidance on enhancing digital lives.

Skills

Communication Skills

Sales Skills

Negotiation Skills

Job description

Job Description

Salary: £13,379.73 rising to £13,698.13 at 9 months in role, plus uncapped commission!

Start Date: 30th June 2025

Part Time: 20 hours per week

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary rising after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.

• Family Leave - Equalised maternity, paternity, and adoption leave. It gives all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?