Customer Service Representative

Aviation JobSearch Europa; Lower Blandford St Mary; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Enhanced holiday entitlement – 33 days

Defined Contribution Pension – up to 7

Employee Assistance Program

Flexible start/finish times

LinkedIn Learning access

Life Assurance – 4x Salary

Free on-site parking

Training & Development opportunities

Volunteering/Charity days

Family-friendly leave

Job summary

Volantes Technical Recruitment Ltd is seeking a Customer Support Representative for Bournemouth Airport. You will coordinate aircraft maintenance inputs, support customers through maintenance events, and ensure clear communication between engineering teams, supervisors and external stakeholders.

You will manage AOG responses, prepare daily status reports, maintain maintenance records, and provide quotations for approvals.

Qualifications

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self-motivated, organised and able to work independently.
• A collaborative team player with a professional, can-do attitude.
• Strong problem-solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.

Responsibilities

• Act as the primary contact for customers during maintenance inputs with timely updates.
• Coordinate scheduled and non-scheduled maintenance across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturers and regulators during events.
• Manage AOG requirements on-site and remotely with rapid response.
• Prepare and issue daily status reports with progress and cost information.
• Create, update and manage work packs, work orders and maintenance docs.
• Provide quotations for approval during maintenance inputs.
• Maintain aircraft maintenance order book and data entry into CAFAM or similar systems.
• Raise CRS and issue RTS documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records: scanning, archiving, dispatching work packs.
• Maintain Technical Library and manage subscriptions.
• Verify and input timesheet data when required.
• Ensure document control standards in Customer Support.
• Participate in engineering meetings and provide technical support.

Skills

Customer service

Project management

English communication

MS Office

Corridor

Attention to detail

Team player

Problem solving

Tools

Corridor

Job description

Volantes Technical Recruitment Ltd Verified

Bournemouth Airport, Dorset, England

Management

Customer Service Manager

Onsite

Full time

15 days ago

Customer Support Representative

Bournemouth Airport

Permanent

We are looking for a proactive and customer‑focused Customer Support Representative to join our clients team at Bournemouth Airport. In this role, you will take ownership of coordinating aircraft maintenance inputs, supporting customers throughout their maintenance events, and ensuring smooth communication between our engineering teams, supervisors, and external stakeholders. You will play a key part in delivering a safe, compliant and customer‑centric service experience.

Who Our Client Are

Our client are a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. They operate a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.

What You’ll Be Doing

• Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
• Coordinate scheduled and non‑scheduled maintenance activities across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.
• Manage AOG requirements, both on‑site and remotely, ensuring rapid and effective response.
• Prepare and issue daily status reports, including progress updates and cost information.
• Create, update and manage work packs, work orders and maintenance documentation.
• Provide customers with quotations for approval during maintenance inputs.
• Maintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.
• Raise Certificates of Release to Service (CRS) and issue Return to Service (RTS) documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records, including scanning, archiving and dispatching completed work packs.
• Maintain the Technical Library and manage subscription amendments.
• Verify and input timesheet data when required.
• Ensure document control standards are upheld within the Customer Support Department.
• Participate in engineering meetings and provide technical support where required.

What They Are Looking For

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self‑motivated, organised and able to work independently.
• A collaborative team player with a professional, can‑do attitude.
• Strong problem‑solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.

Key Attributes For Success

You will be customer‑focused, organised and calm under pressure, with the ability to manage competing priorities while maintaining accuracy and compliance. You will build strong working relationships, communicate clearly, and support both customers and internal teams to ensure maintenance events run smoothly from start to finish.

What They Offer

• Enhanced holiday entitlement – 33 days inclusive of Bank Holidays
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employees Assistance Program – 24/7 help, guidance and support including access to free counselling
• Flexible start/finish times.
• Access to an Employee Perks platform (shopping discounts)
• Medicash Proactive – health cash plan
• Company sick pay
• Life Assurance – 4x Base Salary
• Free on-site parking
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, long service
• Volunteering / Charity Days
• Enhanced Family Friendly Leave Policies

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.