Aviation Maintenance Support Specialist

Aviation JobSearch Europa; Lower Blandford St Mary; Presencial; GBP 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced holiday entitlement – 33 days

Defined Contribution Pension – up to 7

Employee Assistance Program

Flexible start/finish times

LinkedIn Learning access

Life Assurance – 4x Salary

Free on-site parking

Training & Development opportunities

Volunteering/Charity days

Family-friendly leave

Descripción de la vacante

Volantes Technical Recruitment Ltd is seeking a Customer Support Representative for Bournemouth Airport. You will coordinate aircraft maintenance inputs, support customers through maintenance events, and ensure clear communication between engineering teams, supervisors and external stakeholders.

You will manage AOG responses, prepare daily status reports, maintain maintenance records, and provide quotations for approvals.

Formación

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self-motivated, organised and able to work independently.
• A collaborative team player with a professional, can-do attitude.
• Strong problem-solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.

Responsabilidades

• Act as the primary contact for customers during maintenance inputs with timely updates.
• Coordinate scheduled and non-scheduled maintenance across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturers and regulators during events.
• Manage AOG requirements on-site and remotely with rapid response.
• Prepare and issue daily status reports with progress and cost information.
• Create, update and manage work packs, work orders and maintenance docs.
• Provide quotations for approval during maintenance inputs.
• Maintain aircraft maintenance order book and data entry into CAFAM or similar systems.
• Raise CRS and issue RTS documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records: scanning, archiving, dispatching work packs.
• Maintain Technical Library and manage subscriptions.
• Verify and input timesheet data when required.
• Ensure document control standards in Customer Support.
• Participate in engineering meetings and provide technical support.

Conocimientos

Customer service

Project management

English communication

MS Office

Corridor

Attention to detail

Team player

Problem solving

Herramientas

Corridor

Descripción del empleo

Volantes Technical Recruitment Ltd is seeking a Customer Support Representative for Bournemouth Airport. You will coordinate aircraft maintenance inputs, support customers through maintenance events, and ensure clear communication between engineering teams, supervisors and external stakeholders.

You will manage AOG responses, prepare daily status reports, maintain maintenance records, and provide quotations for approvals.