Customer Service Representative

Gracechurch Street, London • Posted 22 January 2024

Overview: As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.

Full training is provided for this role.

Key Responsibilities:

Customer Services:

• Be the welcoming face of our Centre, handling front-of-house customer liaison.
• Efficiently manage reception duties with a courteous and professional approach.
• Answer switchboard calls promptly, maintaining rapid response standards.
• Log call information, maintain accurate records, and handle routine clerical tasks.
• Communicate effectively between customers, suppliers, visitors, and internal staff.
• Maintain a high level of customer service, embodying a positive and helpful attitude.

Administration, Building Protocol, and Activities:

• Ensure security procedures are followed.
• Conduct housekeeping checks for cleanliness.
• Order and manage office supplies.
• Perform daily/weekly checks to maintain agreed standards.
• Handle general filing, word processing, and administration tasks.

Sales and Marketing:

• Participate in Centre tours and learn about Orega's products and services.
• Willingness to engage in selling Orega's products.

IT/Telecoms:

• Support customers with setting up IT equipment and queries.

General Responsibilities:

• Adhere to company policies and procedures.
• Conduct oneself professionally, promoting a positive image of Orega.
• Maintain a positive and proactive energy, even in stressful situations.
• Positive customer relationship skills.
• Interest in learning about commercial business environments and general finance.
• Demonstrated ability to use customer service knowledge.
• Confident communication and presentation skills.
• Computer literate with a willingness to learn IT/Telephony.
• Outgoing, enthusiastic, and confident.
• Ability to operate in multicultural environments.
• Self-motivated and well-organized.
• Professional telephone manner.
• Excellent team player with multitasking abilities.

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.