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Customer Service Representative

William Hill

London

On-site

Full time

4 days ago

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Job summary

Join a leading company as a Customer Service Representative in London, where you’ll be at the heart of customer experience in the gaming industry. With flexible working patterns and a focus on personal and professional development, this role offers competitive pay, benefits, and a supportive environment for growth.

Benefits

Annual leave of 28 days

Paid birthday day off

Location allowance of £0.50 per hour

Annual pay review and performance bonus

Subsidised travel for London roles

Training and development opportunities

Qualifications

Age 18+ due to legal requirements.
Strong passion for delivering great customer service.
Ability to engage with customers from all walks of life.

Responsibilities

Welcoming customers with a friendly face.
Processing bets and assisting with customer queries.
Building relationships with our customers.

Skills

Interpersonal skills

Customer service

Empathy

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Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

Welcoming customers with a friendly face
Processing bets and assisting with customer queries
Helping customers by demonstrating how to use betting terminals
Building relationships with our customers and providing an excellent customer service
Championing safer gambling at all times
Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

Working hours: We’ve a range of full and part-time hours on offer.
*London Location Allowance: For all roles within the M25 we offer a location allowance meaning that you will receive an additional 50p per hour on top of your base salary of £10.50 rising to £10.90 after probation (making this £11.00 and £11.40 respectively).
Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
Pension plan: We’ll match your pension contributions to 4%.
Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment.

What do you need to be successful?

Age 18+ (it’s a legal requirement)
Have a passion for delivering great customer service
Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next?

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Who are we?

We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.

More About Evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

URL

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Gambling Facilities and Casinos

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