Customer Operations Specialist

JR United Kingdom; Milton Keynes; On-site; Full time

Job summary

A leading global client in Milton Keynes is seeking a Customer Operations Specialist for a 12-month temporary contract. In this role, you will support a customer contact center, drive process innovation, and manage escalations and complaints. Candidates should have experience in a fast-paced environment and relevant certifications. This role requires strong leadership and customer-focused skills to enhance the team and improve service quality.

Qualifications

• Experience in a fast-paced, customer-focused environment, preferably in a contact centre.
• Professionalism and confidence in managing priorities.
• Ability to manage multiple tasks.

Responsibilities

• Assist in operational duties within the contact centre and help create a customer-centric culture.
• Investigate complaints promptly and fairly.
• Identify process improvements to enhance customer experience.

Skills

Leadership qualities

Customer-focused

Product knowledge

Issue resolution skills

Attention to detail

Education

Relevant certifications such as FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery, and corruption

Job description

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Customer Operations Specialist, Milton Keynes

Client: Response Personnel

Location:

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

Customer Operations Specialist

12-month temporary contract

£14.31 per hour

Hours of work: Monday – Friday 08.30 – 17.00

Start Date: 16th June

We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.

Due to a 6-week training period, candidates who have any holidays booked in the next 6 weeks cannot be considered.

Job purpose: Customer Operations Specialist

In this role, you will support the customer contact centre across various platforms, manage escalations and complaints, and drive process innovation, employee development through KPI/OPI analysis, coaching, and deep dive sessions.

Responsibilities:

• Assist in operational duties within the contact centre, including inbound calls, and help create a customer-centric culture.
• Act as a point of escalation to support customer demands and needs.
• Investigate written and verbal complaints promptly and fairly, aiming for the best customer outcomes.

Quality Assurance:

• Manage QA stakeholders, ensure clear processes and reporting, handle escalations, and conduct root cause analysis.

Coaching & Development:

• Identify process improvements to enhance customer experience and meet KPIs/OPIs.
• Provide training and motivational interactions to develop team skills and reduce attrition.

Skills / Experience:

• Experience in a fast-paced, customer-focused environment, preferably in a contact centre.
• Professionalism, accuracy, and confidence in managing priorities.
• Leadership qualities with attention to detail and ability to manage multiple tasks.
• Customer-focused with product knowledge and issue resolution skills.
• Relevant certifications such as FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery, and corruption required to be maintained.