Customer Service Representative - 12 Month Contract

Waste Connections, Inc.; London; On-site; Full time

Job summary

Waste Connections, Inc. is seeking a Customer Service Representative for a 12-month contract in London. The position requires handling customer inquiries, providing information on services, and resolving issues to ensure satisfaction. Applicants should possess excellent communication and problem-solving skills, coupled with 2 years of relevant experience.

Benefits

Employee Assistance Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Qualifications

• 2 years of high-volume Customer Service experience.
• Experience with Microsoft Office.

Responsibilities

• Handle incoming customer calls, emails, and inquiries.
• Document and maintain accurate records of customer interactions.
• Assist with dispatching duties when needed.

Skills

Customer Service

Verbal Communication

Written Communication

Critical Thinking

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS

Waste Connections does not “sell” or “Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.

If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA and CPRA, please contact us through the PRIVACY REQUEST FORM [e-mail] or call our toll-free number at [phone].

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Customer Service Representative - 12 Month Contract

Apply locations 7120-London time type Full time posted on Posted 10 Days Ago job requisition id R-88628

Why Choose Us:

We are Waste Connectionsof Canada,an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.

As a customer service representative with us the minimum responsibilities are:

• Professionally handle incoming customer calls, emails, and inquiries.

• Provide accurate information about our waste management services, pricing, and scheduling.

• Address customer concerns, resolve issues, and ensure customer satisfaction in one call whenever possible.

• Document and maintain accurate records of customer interactions and transactions.

• Collaborate with team members to ensure efficient and effective service delivery.

• Strive to exceed customer expectations and contribute to a positive team environment.

• Processing customer orders for new service, discontinuance, or changes inservice.

• Accept payments from customers, researchingcustomer billing inquiries and updating customer account information.

• Assisting with dispatching duties when needed

What We Need From You:

• 2 years ofhigh-volume Customer Serviceexperience

• Experience with Microsoft Word, Excel and Outlook

• Excellent verbal and written communication skills

• Excellent critical thinking and problem solving skills

What You’ll Get From Us:

• A 12-month contract role located: 4695 Wellington Rd S, London, ON N6E 0A6

• Consistent hours: Monday to Friday, 8:30am to 5:00pm

• Competitive Wages: $26-28/ hour

• Possibility of contract extension based on business needs

• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.