Store Manager - Full Time - Basildon

H&T Group plc; Basildon; Presencial; GBP 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday

Holiday buy/sell

Private healthcare

Cycle to work

Season ticket loans

Currency exchange rates

Staff discounts

Incentive schemes

Exclusive retailer discounts

Descripción de la vacante

H&T Basildon is seeking a Store Manager to lead a team, deliver exceptional customer service, and drive financial performance while ensuring compliance with company policies and regulatory standards.

You'll receive comprehensive training, a supportive environment, and clear progression opportunities. The role offers 37.5 hours per week, Monday to Sunday, with a salary of £34,250 per year plus discretionary bonuses up to £4,000 based on KPIs.

Formación

• Proven ability to lead, motivate, and develop a team.
• Strong verbal and written communication skills.
• Passion for high standards and delivering exceptional customer experiences.
• Multilingual skills are a bonus but not required.

Responsabilidades

• Coach and inspire your team to meet quarterly goals.
• Foster multi-skilled, customer-focused staff.
• Lead by example to deliver service excellence.
• Ensure compliance with legal, regulatory, and company standards.
• Drive performance, control costs, and identify growth opportunities.
• Collaborate with regional team sharing best practices.
• Plan and implement new initiatives with minimal disruption.

Conocimientos

Leadership

Communication

Customer service

Team development

Store management

Multilingual

Descripción del empleo

Store Manager - Full Time - Basildon

Job details

Salary £34,250.00 per annum (Includes London Weighting Allowance) plus the chance to earn up to £4k discretionary bonus over each year.

Contractual hours 37.5

Basis Full time

Region SS14 1DD

Job category/type Store Operations

Date posted 19/10/2026

Job reference REQ2529

Location: Basildon

Job Type: Full Time 37.5 Hours

Flexibility from Monday to Sunday is required.

Opportunity to earn up to £4,000 extra each year in discretionary bonuses, pro-rated and based on performance against key KPIs.

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
• Collaborate with the wider regional team, sharing best practices and supporting overall business success
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop a team
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts - up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.