Customer Service Representative

TN United Kingdom; Horsforth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading betting shop where customer experience is paramount. As a Customer Service Representative, you will engage with customers, process bets, and provide assistance with betting terminals. This role offers flexible working hours, opportunities for career growth, and a supportive environment. Enjoy competitive compensation, including quarterly bonuses and generous holiday entitlement. If you have a passion for customer service and enjoy working in a vibrant community, this position is perfect for you.

Benefits

28 days holiday plus an extra paid day off for your birthday

Pension plan with contributions matched up to 4%

Discounts in high street shops and cinemas

Subsidised travel for London roles

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent customer service.
• Championing safer gambling practices.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Customer Service Representative, Horsforth

Client:

William Hill

Location:

Horsforth, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

bcf65efe43d9

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and may include evening and weekend work

What do you need to be successful?

• Age 18+ (a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

• Working hours: Full and part-time options available
• Compensation: Minimum wage plus quarterly performance bonuses
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more
• Subsidised travel: Discounted Zone 1-6 Oyster card for London-based roles
• Training and development: Opportunities for career growth and internal promotion

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN, United Kingdom