Customer Service Representative

ZipRecruiter; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in High Wycombe seeks a Customer Services Representative to join their passionate team. This permanent role involves providing premium support to customers, managing queries and leads, and ensuring a high level of service. The company offers class-leading benefits and a dynamic culture, making it an exciting opportunity for personal development.

Benefits

Bonus of 10%

Life assurance

Pension of 15% (with employee contributions)

25 Days holiday with options to increase with time served

Amazing Salary Sacrifice Schemes

Qualifications

• Experience in customer service or relations in a similar environment.
• Excellent interpersonal and communication skills are essential.
• Ability to handle pressure and resolve issues efficiently.

Responsibilities

• Provide premium customer service support to customers and distributors.
• Handle customer queries via phone, email, or live chat.
• Manage customer leads and resolve issues efficiently.

Skills

Customer relations

Teamwork

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Ability to work under pressure

Tools

Salesforce

Job description

Job Description

Customer Services Representative - High Wycombe - Great Company Culture, with class-leading benefits and pension

Melbreck Technical are working with this world renowned designer and man manufacturer of specialist equipment that is used across the globe in a multitude of safety critical industries.

Due to planned growth within their Sales Team, they are now looking for a Customer Services Representative to join their business on a permanent basis ASAP!

They are a passionate, dynamic and innovative team, which empowers their colleagues to make a difference and by joining them you’ll have the chance to develop yourself and explore different opportunities.

Customer Services Representative - Role Overview:

Provide Premium customer service support to all customers and distributors

Handling customer queries via phone, email, or live chat (salesforce)

Respond to inbound sales orders and processing orders

Manage and follow up on customer leads

Manage Key accounts

Resolve customer issues and complaints efficiently

Customer Services Representative - Candidate Requirements:

Experience of customer relations and team work

An individual with customer service experience in similar environment

Someone with excellent interpersonal and communication skills

The ability to work under pressure

Proficiency in all Microsoft office applications.

Experience with Salesforce would be desirable

Customer Services Representative - Benefits:

Bonus of 10%

Life assurance

Pension of 15% (with employee contributions)

25 Days holiday with options to increase with time served

Amazing Salary Sacrifice Schemes

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