Customer Service Representative

ZipRecruiter; Harlow; On-site; GBP 28,000; Full time

Job summary

A leading company in Harlow is seeking a Customer Service Advisor to provide outstanding support to customers. In this office-based role, you will be the first point of contact, helping customers with inquiries, order tracking, and issue resolution. This position offers a salary of £28,000 and various perks including 25 days of holiday and career growth opportunities.

Benefits

25 days holiday

Regular team socials

Comprehensive onboarding

Opportunities for career growth

Qualifications

• Previous experience in direct-to-consumer customer service.
• Excellent written and verbal communication skills.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries about products and orders.
• Process orders and handle returns or exchanges.
• Troubleshoot customer issues professionally.

Skills

Communication

Problem Solving

Customer Service

Organizational Skills

Tools

Zendesk

Job description

Job Description

Customer Service Advisor – Harlow (Office Based)

£28,000

Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers?

We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.

About the Role

You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.

Key Responsibilities:

• Responding to customer inquiries about products and orders
• Processing orders and handling returns or exchanges
• Troubleshooting and resolving customer issues professionally
• Making tailored product recommendations to improve the customer journey
• Updating CRM and support systems accurately (Zendesk experience is a plus)

What We’re Looking For:

• Previous experience in D2C customer service
• Excellent written and verbal communication skills
• Ability to remain calm and solutions-focused under pressure
• Highly organised, with strong attention to detail
• A passion for sport is a plus!
• Experience with Zendesk or similar customer service platforms (desirable)

What’s on Offer:

• £28,000 salary
• 25 days holiday
• Regular team socials and a supportive team culture
• Comprehensive onboarding and training
• Opportunities for career growth

If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!