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CUSTOMER SERVICE REPRESENTATIVE

KILONEWTONS

London

Hybrid

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

KILONEWTONS is seeking a Customer Service Representative to join our London team. The ideal candidate is customer-focused with at least 3 years of experience in handling inquiries and problem resolution. This role offers a hybrid work model, competitive salary, and career growth opportunities within a dynamic environment.

Benefits

Competitive salary + performance bonuses

Hybrid work model (3 days office / 2 days remote)

Career growth opportunities

Training & development programs

Private healthcare & wellness benefits

Team socials & company events

Qualifications

3+ years of customer service experience (preferably in retail, e-commerce, or B2B).
Strong problem-solving and conflict-resolution skills.
Excellent English communication skills, both verbal and written.

Responsibilities

Handle inbound customer inquiries via phone, email, and live chat.
Provide timely and accurate solutions to customer issues.
Process orders, returns, and refunds efficiently.

Skills

Problem-solving

Conflict-resolution

Excellent English communication

Tech-savvy

Multitasking

Customer empathy

Tools

CRM software (e.g., Zendesk, Salesforce)

Microsoft Office

Google Workspace

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Position: Customer Service Representative

Company: KILONEWTONS

Location: London, UK (Hybrid/Office-based)

Experience: Minimum 3 Years

Website: www.kilonewtons.com

Job Description

KILONEWTONS is seeking an experienced Customer Service Representative to join our London team. This role is perfect for a customer-focused professional with 3+ years of experience in handling client inquiries, resolving issues, and delivering outstanding service.

If you thrive in a fast-paced environment and excel at building customer relationships, we want to hear from you!

Key Responsibilities

Handle inbound customer inquiries via phone, email, and live chat

Provide timely and accurate solutions to customer issues

Process orders, returns, and refunds efficiently

Maintain detailed customer records in our CRM system

Escalate complex issues to the relevant teams

Gather customer feedback to improve service quality

Upsell/cross-sell products/services where appropriate

Meet KPIs for response time, resolution rate, and customer satisfaction

Qualifications & Skills

3+ years of customer service experience (retail, e-commerce, or B2B preferred)

Excellent English communication (verbal and written)

Proficiency in CRM software (e.g., Zendesk, Salesforce)

Strong problem-solving and conflict-resolution skills

Ability to multitask and work under pressure

Tech-savvy with Microsoft Office/Google Workspace

Positive attitude and empathy for customer needs

Additional European languages are a plus

Why Join KILONEWTONS?

Competitive salary + performance bonuses

Hybrid work model (3 days office / 2 days remote)

Career growth opportunities in a global company

Training & development programs

Private healthcare & wellness benefits

Team socials & company events

How To Apply

Send your CV + a brief cover note to:

careers@kilonewtons.com

Subject: "Customer Service Rep (London) – [Your Name]"

Explore careers: www.kilonewtons.com

KILONEWTONS is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
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Industries
Construction

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London, England, United Kingdom 3 days ago