Customer Service Representative

TN United Kingdom; Greetland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the betting sector seeks enthusiastic Customer Service Representatives to join their team in Greetland. This role is perfect for people who thrive in dynamic environments and enjoy connecting with customers. You will play a vital role in enhancing the customer experience, from processing bets to providing exceptional service. With flexible working hours, opportunities for career growth, and a range of benefits including performance bonuses and holiday entitlement, this position offers a rewarding career path in a supportive environment. If you are passionate about customer service, this could be the perfect opportunity for you!

Benefits

Quarterly performance bonuses

28 days holiday plus a paid day for your birthday

Employer matched pension plan up to 4%

Discounts in shops, cinemas, holidays

Discounted Oyster card for London-based roles

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Championing safer gambling at all times.

Skills

Customer Service

Interpersonal Skills

Empathy

Education

Age 18+

Job description

Social network you want to login/join with:

Customer Service Representative, Greetland

Client:

William Hill

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

2aeaf36147a2

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops involve more than just taking bets; our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and communities. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a rewarding career with incentives to motivate you!

You will be responsible for:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers use betting terminals
4. Building relationships and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities

Working Patterns:

1. Shops operate between 8am-10pm, Monday to Sunday
2. Shifts are on a rota basis, including evenings and weekends

What do you need to be successful?

1. Age 18+ (legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills to engage with diverse customers

What's in it for you?

We offer a range of benefits to support your development and wellbeing, including:

• Working hours: Full and part-time options
• Compensation: Minimum wage plus quarterly performance bonuses
• Holiday entitlement: 28 days plus a paid day for your birthday
• Pension plan: Employer match up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London-based roles
• Training and development: Opportunities for career growth within the company