Customer Service Representative

Hertz; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Uncapped commission

25 days holidays (plus Bank Holidays)

Fantastic customer service and sales培训

Wide range of training and development

Career development opportunities (UK &

Car rental discount across Europe

Job summary

Hertz UK is seeking a Customer Service Representative in Glasgow to deliver exceptional service during the rental journey. You will drive sales, resolve issues, and support colleagues to ensure a seamless customer experience.

Ideal candidates have a can-do attitude, strong English communication, and a willingness to work a shift rota across seven days, with opportunities for career development and employee training.

Qualifications

• Customer service experience in a fast-paced environment.
• Sales skills with ability to upsell and meet targets.
• Strong communication and interpersonal skills.
• Teamwork and collaboration to support colleagues across operations.
• Willingness to work a shift rota, 7 days per week, and be flexible.

Responsibilities

• Provides world-class customer service, creating a friendly, welcoming experience during both rental and return.
• Identifies and maximizes opportunities to increase revenue to meet targets.
• Resolves a wide variety of issues across the rental journey using Hertz tools and processes.
• Works in a fast-paced environment to meet quality, service, and performance goals.
• Adheres to SOPs for valeting, delivery and collection; protects customer data under GDPR.
• Supports continuous improvement and best practice sharing to enhance service.

Skills

Customer service

Sales

Communication

Teamwork

Shift work

Positive attitude

Job description

Job Description

General Responsibilities

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.

We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE

• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.

SELLING

• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

PROBLEM SOLVING

• Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.

TEAMWORK

• Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.

CONTROL & AUDIT

• Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.

Ensures rentable standard is met and any additional damage documented on return.

CONTINUOUS IMPROVEMENT

• Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.

Your benefits: Fueling your journey

• Uncapped commission
• 25 days holidays (plus Bank Holidays)
• Fantastic customer service and sales training
• Wide range of training and development courses available to all employees
• Career development opportunities across Hertz UK and Europe
• Car Rental discount across Europe, including friends & family members

Essential Requirements

Your skills: What you'll need for a great journey

• A valid UK or EU driving license
• An enthusiastic, flexible and positive attitude towards selling
• Previous experience in a customer service, sales or retail environment
• Good English skills, enabling you to be a brilliant communicator
• You are willing to work on a shift Rota basis, 7 days per week and be flexible.

About Us

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.