Rental Sales Agent

Europcar; Birmingham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Six weeks holiday

Pension and life insurance

Discounted car hire

EE mobile discount 20%

Hotel discounts

Cycle2Work

Free annual eye tests

Legal and support service

Job summary

Europcar Mobility Group in Birmingham Newtown is seeking Rental Sales Agents to join the front desk team. You will provide a world class, customer facing service and promote our range of products to make customers’ onward journeys easier.

The role offers a competitive basic salary with an exceptional uncapped commission scheme, starting on six weeks of holiday, pension and life insurance, staff car hire discounts, and clear career progression opportunities.

Qualifications

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a team
• Communicate clearly, verbally and in writing
• A positive attitude and professional appearance
• Ability to influence others
• Enthusiastic about selling and can respond positively to objections
• Manages time effectively and completes tasks required
• Ability to prioritise and remain organised when working under pressure
• Attention to detail
• Ability to work to procedures and follow instruction

Responsibilities

• Provide a high quality rental service to meet customer needs
• To be commercially aware and recognise and report on prospective business opportunities and competitor activity
• Sell the company’s services and products to achieve targets
• Handle telephone enquiries in a polite and professional manner
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage
• Responsibility for cash, vehicles, premises and customer safety

Skills

Driving licence

Teamwork

Communication

Sales aptitude

Objection handling

Time management

Prioritisation

Attention to detail

Following procedures

Job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar is looking for Rental Sales Agents

Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a diverse team? We are looking for Rental Sales Agents at our Birmingham Newtown location to work as part of our team on the front desk.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service whilst offering our range of additional products and services to make their onward journey easier. Through our service approach to sales, you’ll also have the opportunity to earn some serious commission!

What we can offer you:

• Competitive Basic Salary
• Exceptional commission scheme - uncapped bonus potential with on target earnings.
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• Provide a high quality rental service to meet customer needs.
• To be commercially aware and recognise and report on prospective business opportunities and
• competitor activity.
• Sell the company’s services and products to achieve targets.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting
• of damage.
• Responsibility for cash, vehicles, premises and customer safety.

Key skills and attributes required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required (DELETE IF NOT REQUIRED)

• Ability to work as part of a team.

• Communicate clearly, verbally and in writing.

• A positive attitude and professional appearance.

• Ability to influence others.

• Enthusiastic about selling and can respond positively to objections.

• Manages time effectively and completes tasks required.

• Ability to prioritise and remain organised when working under pressure.

• Attention to detail.

• Ability to work to procedures and follow instruction.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com