Customer Service Representative

Tesco Underwriting Ltd.; Glasgow; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

Tesco Bank is looking for a full-time Customer Service Representative to engage with Savings and Loans customers through inbound and outbound calls. This role offers a competitive salary, comprehensive benefits including training, and opportunities for hybrid working arrangements. You will play a crucial role in resolving customer queries, ensuring excellent service, and adapting in a fast-paced environment.

Benefits

10% discount increasing to 15% every payday

Virtual GP Service

Generous holiday allowance of 7.2 weeks

Enhanced family support

Retirement savings plan with a match

Life assurance coverage

Qualifications

• Passion for delivering excellent customer experiences.
• Previous customer service experience preferred.
• Proficiency in communication and technology.

Responsibilities

• Provide outstanding customer service through listening and relationship-building.
• Manage high call volumes efficiently.
• Educate customers about products and services.

Skills

Customer Service

Communication

Empathy

Multitasking

Tools

Microsoft Office

Job description

Working time

Full-Time

Date Published

09-06-2025

Serving our customers, communities, and planet a little better every day.

Salary: £23,600 to £25,000 depending on experience

Working Hours: Full time, 36 hours per week

Our Core Banking team handles calls with our Savings and Loans customers. You will engage with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. You will help resolve customer queries and complaints, maintaining an energetic and collaborative environment that fosters professional growth. Your ability to adapt quickly and efficiently to a busy call centre while providing exceptional customer service will be key to your success.

Initially, you will undergo onsite training and be placed in our graduate bay before transitioning to your team, all while remaining office-based. Once you reach competency, you can request to transition to a primarily remote working arrangement through our ‘Moments that Matter’ model, allowing you to work from home most of the time and join colleagues in the office for significant occasions such as team meetings and social events.

You will be responsible for:

• Using excellent listening and relationship-building skills to provide outstanding customer service
• Managing high call volumes efficiently while ensuring a positive customer experience
• Engaging with customers across communication channels, mainly inbound calls, with occasional outbound calls
• Taking full ownership of assisting customers from initial contact to resolution
• Using your judgment to handle and resolve queries, accessing relevant support tools as needed
• Listening to customers’ personal circumstances to understand their needs and provide personalized solutions
• Documenting interactions, issues, and resolutions accurately within our systems
• Educating customers about our products and services when requested, with full training provided to become a Tesco Bank product expert

You will need:

• A passion for delivering excellent customer experiences and finding the best outcomes for customers
• Previous customer service experience within a call centre preferred; transferable skills from retail, hospitality, or leisure are also valued
• Proficiency in written and verbal communication, listening, and empathy, with resilience to handle complex challenges
• Proficiency in technology, including Microsoft Office, as multitasking across multiple systems is essential

What’s in it for you:

• Exclusive savings with our Colleague Clubcard, with a 10% discount that increases to 15% every payday temporarily
• Comprehensive benefits including a Virtual GP Service with free, 24/7 doctor appointments
• Generous holiday allowance of 7.2 weeks, including Bank Holidays, with optional purchase scheme for additional days
• Enhanced family support, including maternity leave, 8-week paid paternity leave (after one year’s service), and shared parental leave (subject to eligibility)
• Exclusive offers and discounts from well-known brands
• Retirement savings plan with a 1:1 match up to 7.5%
• Life assurance coverage worth up to five times your salary

Applicants must have the right to work in the UK. All offers are subject to background checks, including criminal record and financial checks.

How to apply

We value diverse teams and believe varied backgrounds and experiences make us stronger. Our colleagues work hybrid, meeting in offices for team catch-ups, planning, and more. Interested in a career at Tesco Bank? Click apply to learn more!

Why Tesco Bank?

We prioritize wellbeing, support, training, and development, helping you build the right career. We foster an inclusive environment where everyone feels accepted and can bring their whole selves to work every day.