Customer Service Representative

Care Check Ltd; Evesham; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Birthday off

Performance rewards (extra holiday/vou

Supportive team environment

Job summary

Care Check Ltd in Evesham is seeking a Customer Service Representative / Counter-Signatory to join our fast-paced team. You will manage the day-to-day administration of DBS checks and explain DBS legislation to clients in plain English, keeping applications moving and updating clients by phone, email and chat.

We value reliability, honesty and a genuine desire to do a good job. If you enjoy variety, you’ll thrive here, with opportunities to learn about Right to Work checks and other screening

Qualifications

• GCSEs A-C / 9-4 in Maths and English.
• Previous customer service and/or admin experience.
• Brilliant customer service skills and a confident phone manner.
• Solid IT skills including Excel, Word, and basic QuickBooks.
• Discretion handling sensitive information.

Responsibilities

• Managing the day-to-day administration of DBS checks.
• Explaining DBS legislation to clients in plain English.
• Tracking applications and chasing police forces for updates.
• Talking to clients by phone, email, and chat.
• Getting involved in different areas of the business as needed.

Skills

Brilliant customer service

Confident phone manner

Multitasking

Discretion

Initiative

Humour & patience

Education

GCSEs A-C / 9-4 in Maths & English

Previous customer service/admin experience

Tools

Excel

Word

QuickBooks

Job description

Care Check is one of the UK’s leading providers of DBS checks, Right to Work checks, Media checks, Digital Identity verification and Employment Screening.

In short, we help organisations make sure they’re hiring the right people — and we do it well (our clients will happily tell you that).

We’re growing and are now looking for an additional Customer Service Representative / Counter-Signatory to join our friendly but fast-paced team in Evesham.

The role (aka what you’ll actually be doing)

No two days are the same here — which is great news if you like variety and mild chaos (the good kind).

You’ll be:

• Managing the day-to-day administration of DBS checks
• Explaining DBS legislation to clients in plain English (no legal dictionary required)
• Tracking applications and politely chasing police forces for updates
• Talking to existing and potential clients by phone, email, and chat
• Getting involved in different areas of the business as needed

Some callers will be calm. Some will be stressed. A few might be a bit grumpy. Your superpower will be staying professional, helpful, and unflappable — even before your second coffee.

About you (be honest… this might be you)

You’re organised, confident, and good with people. You can juggle tasks without dropping the important ones, and deadlines don’t make you panic (much).

You’ll need:

• Brilliant customer service skills and a confident phone manner
• Solid IT skills, including Excel, Word, and basic QuickBooks
• The ability to multitask, prioritise, and keep things moving
• Discretion — we handle sensitive information and take it seriously
• A sense of humour (essential), patience (also essential), and initiative (non-negotiable)

Don’t worry if you’re not an expert in DBS checks yet — we’ll teach you everything you need to know about:

• Electronic DBS systems
• DBS legislation
• Right to Work checks
• The essentials

GCSEs (Grades A–C / 9–4) including Maths and English

Previous customer service and/or admin experience

Reliability, honesty, and a genuine desire to do a good job

What’s in it for you?

• 20 days holiday + bank holidays, plus your birthday off
• Performance rewards such as extra holiday or vouchers
• A supportive team where everyone mucks in
• A permanent role in a growing business where you can genuinely develop

A Basic DBS Check and Social Media Check will be required to be carried out on the successful applicant.

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