Customer Service Representative

Proper Recruitment; Essex; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension

Company Events

Job summary

Proper Recruitment are partnering with a growing mortgage broker to recruit a Customer Coordinator who is enthusiastic, customer-focused and keen to support clients throughout their mortgage journey. This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey.

You will work with Mortgage & Protection Advisors, manage CRM records, progress enquiries and ensure

Qualifications

• Excellent telephone manner and communication skills.
• Previous customer service experience (mortgage or insurance knowledge beneficial).
• Strong organisational skills with the ability to multitask.

Responsibilities

• Manage customer relationships from enquiry through to completion.
• Handle inbound and outbound customer calls.
• Book and manage advisor appointments.
• Support clients throughout the mortgage process.
• Build strong customer relationships and identify opportunities.
• Maintain accurate records using CRM systems.

Skills

Telephone etiquette

Customer service

Multitasking

Organisation

MS Office

Tools

CRM software

Job description

Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team.

This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.

Responsibilities

• Manage customer relationships from enquiry through to completion
• Handle inbound and outbound customer calls
• Book and manage advisor appointments
• Support clients throughout the mortgage process
• Build strong customer relationships and identify opportunities
• Maintain accurate records using CRM systems

Requirements

• Excellent telephone manner and communication skills
• Previous customer service experience (mortgage or insurance knowledge beneficial)
• Strong organisational skills with the ability to multitask
• IT literate with experience using Microsoft Office
• Career progression opportunities
• Performance-based salary reviews
• Pension
• Company Events

On Target Earnings [OTE]