Mortgage Advisor

Embrace Financial Services; Tees Valley; Hybrid; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Competitive commission

Lead sources provided

Admin & compliance support

Progression opportunities

Hybrid or self-employed options

Job summary

Embrace Financial Services is seeking an experienced Mortgage Advisor to guide clients through the mortgage journey from enquiry to completion, ensuring compliant, high-quality advice tailored to individual needs.

The role emphasizes client relationship management, thorough fact-finds, and staying up-to-date with products and regulatory changes while meeting performance targets through proactive lead conversion and collaboration with referral partners.

Qualifications

• CeMAP or equivalent qualification is essential.
• Experience as Mortgage Advisor or Mortgage & Protection Advisor.
• Strong understanding of mortgage products, underwriting processes, and lender criteria.
• Excellent communication and rapport-building skills.
• Ability to work independently and manage a busy pipeline of clients.
• High level of professionalism, customer focus, and attention to detail.

Responsibilities

• Provide expert mortgage and protection advice tailored to each client's financial circumstances and goals.
• Conduct thorough fact-find assessments to understand client needs.
• Explain mortgage types, rates, protection products, and processes clearly.
• Build long-term relationships with clients, estate agents, and referral partners.

Skills

Communication skills

Relationship building

Self-management

Sales through service

Education

CeMAP (or equivalent)

Job description

About the Role

We are seeking an experienced, motivated, and customer-focused Mortgage Advisor to join our growing team. In this role, you will guide clients through the entire mortgage journey - from initial enquiry to completion - ensuring they receive clear, compliant, and high-quality advice tailored to their needs. This is an excellent opportunity for advisers who are passionate about helping people secure the right mortgage and protection solutions while developing a strong career in financial services.

Key Responsibilities

Client Advice & Relationship Management

• Provide expert mortgage and protection advice tailored to each client's financial circumstances and goals.
• Conduct thorough fact-find assessments to understand client needs.
• Explain mortgage types, rates, protection products, and associated processes in a clear and accessible manner.
• Build long-term relationships with clients, estate agents, and other referral partners.

Mortgage Process & Compliance

• Manage the full mortgage process - application, submission, and follow-through to completion.
• Ensure all recommendations follow regulatory requirements and internal compliance standards.
• Maintain accurate, up-to-date client records and documentation.
• Stay informed on current mortgage products, lending criteria, and market changes.

Performance & Business Development

• Work proactively to convert leads into completed mortgage applications.
• Develop and maintain strong relationships with referral partners to maximise lead flow.
• Meet agreed performance targets for activity, compliance, and customer satisfaction.
• Identify additional opportunities for appropriate protection products and financial solutions.

Skills & Experience Required

• CeMAP (or equivalent) qualification - essential.
• Proven experience as a Mortgage Advisor or Mortgage & Protection Advisor.
• Strong understanding of mortgage products, underwriting processes, and lender criteria.
• Excellent communication and rapport-building skills.
• Ability to work independently and manage a busy pipeline of clients.
• High level of professionalism, customer focus, and attention to detail.

What We Offer

• Competitive commission structure and generous earning potential.
• High-quality, consistent lead sources.
• Full administrative and compliance support.
• Opportunities for progression, development, and additional qualifications.
• Office-based, Hybrid or self-employed models available depending on location and business structure.
• A supportive, collaborative working culture with strong operational backing.

Ideal Candidate Profile

We're looking for someone who is:

• Confident in giving regulated mortgage and protection advice.
• Highly driven, proactive, and thrives in a sales-through-service environment.
• Able to build trust quickly with clients and partners.
• Organised and capable of managing multiple cases at varying stages.
• Motivated for both customer outcomes and commercial success