Mortgage Administrator

Aimee Willow Connex Ltd; Warrington; On-site; GBP 20,000 - 26,000; Full time

Job summary

Aimee Willow Connex Ltd in Warrington is seeking a Mortgage Administrator to support Mortgage and Protection Advisors, handling client queries and producing compliant reports to drive case progression.

The role requires attention to detail, strong communication, and teamwork to deliver accurate files, manage information across systems, and ensure adherence to FCA requirements in a target-driven environment.

Qualifications

• Experience delivering customer service in financial services.
• Ability to manage multiple tasks with accuracy and efficiency.
• Familiarity with mortgage processes and FCA guidelines.

Responsibilities

• Supporting Mortgage and Protection Advisors in client reports and case progression.
• Assisting in researching appropriate products and solutions for clients.
• Advising on case management to completion and maintaining compliant files.
• Production of KFI and suitable reports for adviser-selected products.
• Liaising with clients and internal teams to ensure accurate applications and documentation.

Skills

Attention to detail

Strong communication

Teamwork

Customer service

Education

CeMAP (desirable)

Job description

Mortgage Administrator

Warrington

Full Time office based

The Role

A highly motivated individual with a passion for maximising our customer experience. Delivering excellent customer service, dealing with customers' queries to a successful conclusion.

Must have a 'can do' attitude with proven ability to achieve and exceed targets in a quality manner through system (opportunities). Must be able to manage customer relationships by building a rapport with them. You will have the ability to learn about our products and must have the drive and determination to succeed in a target orientated environment. Ensure self and team work in a safe and secure environment.

You will need to be able to handle and process large quantities of information on behalf of the customer using various systems and liaising with other members of the team. Attention to detail and a teamwork ethic are essential. To elevate when appropriate customer-affected issues to line managers or directors. To deliver a set of diverse tasks that enable our advisors to focus on sales.

Duties for the role includes:

Hands on approach for delivering agreed objectives and accountable for delivering the following:

• Supporting Mortgage and Protection Advisors in the production of client reports.
• Assisting in the research of appropriate products and solutions.
• Assist the Advisors in the management of cases to completion.
• Production of KFI for the product that an adviser has selected.
• Creation of comprehensive and compliant suitability reports.
• Adherence to the service level agreements.
• Ensure compliance guidelines are met with each case.
• Adhering to Anti-Money Laundering requirements.
• Liaising with internal contacts to ensure applications are completed accurately.
• Liaising between clients, professional contacts and providers.
• Ensuring correct filing of documents for compliance purposes.
• Excellent organisational skills.
• Strong communication skills.
• Ability to keep knowledge of the Financial Services industry up to date.
• Good understanding of the Financial Services industry and FCA requirements.
• Qualifications required for this role.
• Desirable CeMAP

KEY WORKING RELATIONSHIPS:

Key Working Relationships :

• Customers: External customers.
• Suppliers: Various Business Partners, Lenders, Providers, Suppliers
• Other key relationships: Team of advisors, Managers and Directors