Customer Service Representative

RXO, Inc.; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

E-learning platform access

Comprehensive benefits package

EAP (Employee Assistance Program)

Maternity leave

Paternity leave

Inclusive culture

Community Service Day

Career growth programs

Job summary

RXO is seeking a logistics-oriented coordinator to maintain transport orders in our TMS, raise service cases with customers, and coordinate with warehouse teams to verify stock and locations. You’ll respond to calls and emails, document issues and resolutions, escalate delays promptly, and contribute to continuous improvement initiatives.

1–3 years in logistics is preferred, with strong data entry and MS Office skills.

Qualifications

• Must have strong customer service and communication skills.
• Excellent data entry accuracy and documentation.
• Proficient with Microsoft Office and Transport Management Systems.
• Ability to multitask in a fast-moving logistics environment.

Responsibilities

• Maintain transport orders in the TMS accurately.
• Raise and manage service cases with customers or partners when issues occur.
• Coordinate with warehouse teams to verify stock or pallet locations.
• Collaborate with traffic and warehouse teams to resolve scheduling queries.
• Record outcomes of network or partner checks and incident handling.
• Process service incidents, claims, and chargebacks with complete documentation.
• Retrieve and distribute PODs within required timelines.
• Respond to calls and emails professionally and timely.
• Escalate delays or discrepancies promptly to the appropriate team.
• Contribute to continuous improvement initiatives for service quality.

Skills

Customer service

Communication

Attention to detail

Data entry

Microsoft Office

Multitasking

Teamwork

Problem-solving

Tools

Transport Management Systems

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. VisitRXO.com for more information and connect with RXO onFacebook, X,LinkedIn, Instagram, and YouTube.

Compensation for this role is £26,437-£26,500

What your day-to-day will look like:

• Accurately maintain transport orders in TMS.
• Raise and manage service cases with customers or partners when redirections, rejections, or delivery issues occur, following through to resolution.
• Coordinate with warehouse teams to verify stock or pallet locations and provide updates to customers.
• Work closely with the traffic and warehouse teams to resolve queries regarding collections, deliveries, and scheduling.
• Conduct network or partner checks (e.g., hub or pallet network systems) and record outcomes accurately.
• Process service incidents, claims, and chargebacks, ensuring documentation is complete and compliant.
• Retrieve, upload, and distribute POD’s within required timelines.
• Respond to incoming calls and emails from customers, partners, and internal teams in a professional and timely manner.
• Maintain detailed and accurate records of communications, service issues, and resolutions.
• Escalate service delays or discrepancies promptly to the appropriate team or line manager.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance service quality or efficiency.

At a minimum, you’ll need:

• Strong customer service and communication
• skills, both written and verbal
• Excellent attention to detail and accuracy in
• data entry and documentation
• ·Confident user of Microsoft Office and
• Transport Management Systems
• Able to multitask and remain calm under
• pressure in a fast-moving environment
• Team-oriented with a proactive, problem-
• solving mindset
• Valid Right to Work in the UK

Preferred Education & Experience:

• 1–3 years of experience in customer service, logistics, or transport administration
• Familiarity with transport systems, scheduling, or warehouse operations advantageous
• Experience in managing service-related communication within a logistics environment preferred

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Free access to internal e-learning platform to grow in your profession and gain new skills
• Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
• Free confidential Employee Assistance Programme (EAP) with qualified counsellors
• Enhanced maternity leave
• Enhanced paternity leave
• Diverse and Inclusive environment
• Community Service Day
• Internal Career Growth Programs

Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO’s European privacy statement here.