Customer Service Representative

TN United Kingdom; Dumbarton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative in Dumbarton. This role is central to providing an exceptional experience for customers, where you'll engage with the community and support their needs. You'll enjoy flexible hours, competitive pay above the Jersey Living Wage, and the opportunity for career development. Join a team that values great customer service and offers incentives to motivate you. With 29 days of holiday plus a paid day off for your birthday, this position not only promises a rewarding work environment but also a chance to grow within the company.

Benefits

Flexible hours

Competitive pay

29 days holiday

Matched pension contributions

Discounts in shops

Career development opportunities

Qualifications

• Age 18+ (legal requirement) and a passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face and processing bets.
• Building relationships and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Dumbarton

Client:

William Hill

Location:

Dumbarton, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

7965c7620d7e

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. As a Customer Service Representative, you will be at the heart of it all. Careers in our shops are about more than just taking bets; they involve getting to know our customers and communities. If you’re a people person, you’ll love working here. We provide support, training, and incentives to motivate you. Your responsibilities include:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What do you need to be successful?

• Age 18+ (legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What’s in it for you?

• Flexible full and part-time hours
• Competitive pay above Jersey Living Wage, with quarterly bonuses
• 29 days holiday plus a paid day off for your birthday; holiday increases with service
• Matched pension contributions that grow with your tenure
• Discounts in shops, cinemas, holidays
• Career development and internal promotion opportunities