Customer Service Representative

AXA; Derry/Londonderry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the financial services sector, AXA, is expanding its customer service team in Derry/Londonderry. This role involves addressing customer queries, ensuring satisfaction, and developing skills in a supportive and flexible environment. No previous financial services experience is necessary, making it ideal for candidates seeking a fresh start in their careers. AXA offers a competitive salary, generous holiday allowance, and opportunities for professional growth.

Benefits

Generous holiday allowance

Wellbeing support

Learning and development opportunities

On-site restaurant

Qualifications

• Strong team player with an approachable manner.
• Genuine desire to help others and willingness to learn.
• Excellent organisational skills.
• Advanced written and verbal communication skills.

Responsibilities

• Answer phone calls from customers on various queries.
• Use judgement to determine best solutions following company policies.
• Manage multiple priorities effectively during customer interactions.

Skills

Communication

Time Management

IT Skills

Teamwork

Problem Solving

Education

5 GCSEs Grade A-C (including Maths and English)

Job description

Our Customer Service colleagues are the main point of contact for AXA customers and we’re expanding our remarkable team!

If you have a ‘know you can’ mind-set, you’re a great communicator, a good listener, confident and positive in all that you do, look no further, you could fit right in, apply now!

Expect a friendly, flexible working environment, competitive starting salary, and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies.

We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance or a degree.

What you’ll be doing:

You’ll answer phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc.
Making use of your judgement following company policy to determine/offer best solution to a problem.
Put the interests of our customer at the heart of every decision you make.

At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team, and our customers. You’ll work a minimum of two days a week from our state of the art Derry/Londonderry office, moving to majority of the week from September 2025. We have an on-site restaurant and the lunch is great!

Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis.

We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

Do you know someone in AXA because Refer A Friend payment applies!

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

No previous experience is required!

If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change

Strong team player with a friendly and approachable manner
Genuine desire to help others and possess a strong willingness to learn
Excellent organisation and time management skills, you'll be comfortable managing multiple priorities
Great IT Skills with the ability to navigate multiple applications
Advanced written and verbal communication skills
Essential – 5 GCSE’s Grade A-C ( must include Maths and English)

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.