Customer Service Representative

Ee Merthyr Tydfil Contact Centre; Cilfrew; Vor Ort; GBP 26.000 - 27.000; Teilzeit

Zusammenfassung

EE Merthyr Tydfil Contact Centre is hiring a Customer Service Representative for the Merthyr location. The role involves taking inbound calls from EE customers, helping them choose the best phone and broadband deals, and guiding them through the products we sell.

You’ll need to be a good listener and a fluent talker to match customers with the right solution. The team works in a lively contact centre in Merthyr with a part-time pattern including evenings and weekends, offering uncapped

Aufgaben

• Take incoming calls from EE customers and help them find the best deals on phones and broadband.
• Be a great listener and fluent talker to match customers with the right product.
• Work in Merthyr contact centre on a part-time schedule with evenings and weekend shifts.

Jobbeschreibung

Customer Service Representative

Location: Aberdulais, West Glamorgan, GB, SA10 8

Application deadline: 2026-09-27

Job ID: 2026-10-29T15:00:58.213

Work Details

• Type: Part-time role
• Hours per week: 20.0
• Shift Pattern (please view in landscape on mobile):

• Monday: OFF
• Tuesday: OFF
• Wednesday: 4:15PM - 9:00PM
• Thursday: 4:15PM - 9:00PM
• Friday: 4:15PM - 9:00PM
• Saturday: 10:00AM - 5:30PM
• Sunday: OFF

About the Role

If you're outgoing, full of energy, and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers, but you're looking for something more exciting — a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you — so you'll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales? Don't let it put you off. Let’s smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales love that. You're probably naturally competitive. You get a buzz out of beating the person next to you.
• You hate being bored at work. It's not “cold calling.” The calls come in to you, and you decide how best to help the customer. That's why we value resourceful people who like fixing problems.
• People say it's “hard selling.” It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband, or a new console?

Why you’ll be better off at EE

• Great Money: You start on £26,116 pro-rata, which increases to £26,738 pro-rata after 8 months.
• Uncapped Commission: The more you sell, the more you can earn.
• Brilliant Benefits: Including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband that could save you hundreds every year.
• Growth: We're passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: You can bank hours and take time off when needed. Plus, generous leave for carers and those starting a family.
• Great People: You're working with friendly, supportive colleagues in a sociable environment.