Call Centre Operator

Ee Merthyr Tydfil Contact Centre; Cwm; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Great Money

Uncapped Commission

Brilliant Benefits

Growth

Flexibility

Great People

Job summary

EE Merthyr Tydfil Contact Centre is seeking a Sales Advisor to join our Merthyr team on a part-time basis. You will take incoming calls from existing EE customers, discuss the best deals on phones and broadband, and help customers navigate the products we sell.

We value listeners who can match customer needs with the right product, and we offer uncapped commissions and flexible hours within a friendly, supportive sales environment.

Qualifications

• Outgoing, energetic and love talking to people.
• Experience in retail or hospitality preferred.
• Strong listening and communication skills for customer conversations.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Help customers navigate the different tech products we sell.
• Be a great listener and fluent talker to match customers with the right product.

Job description

Call Centre Operator

Date Posted: 2026-09-27

Location: Cwm Dulais, West Glamorgan, GB, SA4 8

Type: Any

Closing Date: 2026-10-29T15:00:58.4

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week

Shift Pattern (PLEASE VIEW IN LANDSCAPE ON MOBILE):

• Monday: OFF
• Tuesday: OFF
• Wednesday: 4:15PM - 9:00PM
• Thursday: 4:15PM - 9:00PM
• Friday: 4:15PM - 9:00PM
• Saturday: 10:00AM - 5:30PM
• Sunday: OFF

About the Role

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here.

What Does Being a Sales Advisor Involve?

You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths About Sales

• Yes, there are targets to hit. But the kind of people who like sales love that.
• You're probably naturally competitive. You get a buzz out of beating the person next to you.
• You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer.
• That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want.
• Who doesn't love a better phone, faster broadband or a new console?

Why You'll Be Better Off at EE

• Great Money: you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months.
• Uncapped Commission: the more you sell, the more you can earn.
• Brilliant Benefits: including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband that could save you hundreds every year.
• Growth: we're passionate about developing our people with plenty of career paths across EE and BT.
• Flexibility: you can bank hours then take time off when you need, plus generous leave for carers and anyone starting a family.
• Great People: you're working with like-minded individuals in a sociable, supportive environment.