Customer Service Representative

Dye & Durham Corporation; Cardiff; On-site; GBP 20,000 - 26,000; Full time

Job summary

Dye & Durham Corporation is seeking a Customer Service Representative for their Cardiff office. The role involves supporting customers with payment inquiries and app issues, ensuring high satisfaction levels through effective communication and problem-solving. Ideal candidates will be detail-oriented and have strong customer service skills, ready to work in a dynamic environment.

Benefits

Healthcare

Pension

Company Discounts

Wellness Programs

Paid Days Off

Qualifications

• Strong customer service background.
• Ability to work in a fast-paced environment.
• Must be able to work rotating shifts between 8am to 8pm.

Responsibilities

• Respond to customer queries related to payments, refunds, and app-related issues.
• Deliver support across multiple communication channels including phone and live chat.
• Provide timely and empathetic assistance to enhance user experience.

Skills

Communication

Customer Service

Problem-Solving

Decision-Making

Time Management

Attention to Detail

Tools

Microsoft Office

Freshdesk

Job description

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Description

Credas Technologies Ltd (a Dye & Durham company) provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award winning, values driven and fast-growing technology company with a modern and progressive approach to working.

Department: Customer Operations

Location: Cardiff (Credas)

Description

Credas Technologies Ltd (a Dye & Durham company) provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award winning, values driven and fast-growing technology company with a modern and progressive approach to working.

As a Payments Customer Service Representative, you will be the first point of contact for end-users seeking support with payments, refunds, and app-related issues. You’ll play a key role in ensuring customer satisfaction through effective issue resolution across various communication channels. The role requires strong communication skills and the ability to work in a fast-paced, remote environment.

Key Responsibilities

• Respond to customer queries related to:
  • Payments - failed transactions, payment status
  • Refunds - duplicate charges, system errors
  • App-related issues - troubleshooting with restart options
    

• Deliver support across multiple channels:
  • Phone
  • WhatsApp / Live Chat
  • Ticketing system (Freshdesk)
    

• Provide timely and empathetic assistance to end-users to enhance their experience.
  
  
  

Skills, Knowledge & Expertise

• Excellent written and verbal communication skills
• Strong customer service background.
• Strong problem-solving abilities.
• Confident decision-making using initiative.
• Excellent time management and prioritisation skills.
• Comfortable in computer systems such as Microsoft and tech platforms.
• Good attention to detail.
• Candidates must be able to work rotating shifts between 8am to 8pm
  
  

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?


· We ask how tomorrow can be better than today
· We are passionate about solving our customer's challenges
· Our ideas break boundaries
· We value different perspectives and encourage dialogue
· We take ownership and celebrate together

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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