Customer Service Representative

TN United Kingdom; Birtley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team in Birtley. This role is all about creating an exceptional experience for customers in a vibrant retail environment. You'll be the friendly face that welcomes customers, assists with their betting needs, and champions safer gambling practices. With a commitment to supporting your career development, this company offers competitive benefits, including a pension plan, holiday entitlement, and performance bonuses. If you have a passion for customer service and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

28 days holiday plus birthday off

Quarterly performance bonus

Pension plan matching up to 4%

Discounts in high street shops

Subsidised travel for London roles

Career development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Education

High School Diploma

Job description

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Customer Service Representative, Birtley

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Client:

William Hill

Location:

Birtley, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

59240cf7e925

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

1. Age 18+ (it’s a legal requirement)
2. Have a passion for delivering great customer service
3. Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

1. Working hours: We offer a range of full and part-time hours.
2. Compensation: We pay the National Living Wage as a minimum, not just to people aged over 25. You can also earn a quarterly performance bonus.
3. Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
4. Pension plan: We’ll match your pension contributions up to 4%.
5. Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
6. Subsidised travel: For roles in London, access to discounted Zone 1-6 Oyster cards.
7. Training and development: We support your growth with career development opportunities and promote from within.