Customer Service Representative

TN United Kingdom; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company where your role goes beyond just taking bets. As a key part of the team, you will engage with customers, ensuring they have a memorable experience. With a focus on customer service, you'll be supported with training and development opportunities to grow your career. Enjoy a competitive salary, performance bonuses, and a variety of benefits including holiday entitlement and pension plans. This is an exciting opportunity for people-oriented individuals who thrive in a dynamic environment.

Benefits

28 days holiday plus a paid day off for your birthday

Quarterly performance bonus

Pension plan with matching contributions

Discounts in high street shops and cinemas

Subsidised travel for London roles

Training and development opportunities

Qualifications

• Must be 18+ due to legal requirements.
• Passion for delivering great customer service.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We offer a range of full and part-time hours.
• Compensation: We pay at least the National Living Wage, not just to those over 25, and you can earn a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus a paid day off for your birthday.
• Pension plan: We’ll match your contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Subsidised travel: For roles in London, access to discounted Zone 1-6 Oyster cards.
• Training and development: We promote from within and support your career growth.