Customer Service Planner

Morgan Sindall Property Services; Essex; On-site; GBP 25,000 - 30,000; Full time

Job summary

Morgan Sindall Property Services seeks a Customer Service Planner to join their Barleylands Hub. This role involves scheduling appointments with clients and contractors to ensure service delivery meets contractual obligations. Candidates should possess strong communication, organizational skills, and previous experience in planning within a social housing environment.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Bank Holidays

Learning & Development Opportunities

Qualifications

• Experience in scheduling/planning within a Social Housing or Contractor environment.
• Basic building maintenance knowledge.
• Ability to prioritize works and manage customer inquiries.

Responsibilities

• Liaising with clients, subcontractors, and suppliers to schedule appointments.
• Ensuring jobs meet Service Level Agreements.
• Handling high volumes of calls related to repairs.

Skills

Organizational skills

Communication skills

Customer service

Tools

Microsoft Office

Job description

Permanent – Full Time

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. You will ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents using various communication methods including telephony and email.

Using our MS system, you’ll actively schedule available operatives and subcontractors, discuss complex repairs, demanding customers, and those who have experienced service failure, aiming to instill customer confidence.

About You

Candidates will have the following:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required for various maintenance tasks.
• Knowledge of sequencing works and undertaking tasks concurrently.
• Ability to prioritize works, ensuring progress and appointments are within targets.
• Experience handling high volumes of calls and customer repair inquiries.
• Good written and verbal English skills.
• Proficiency in Microsoft Office.
• Strong organization and communication skills across different stakeholder levels.
• Passion for service delivery and customer satisfaction.

Note: No hybrid working; must be able to work from the office located at Barleylands.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 paid days)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.

Build your career with a leading property services company that values diversity and talent.

We support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We review applications and conduct interviews throughout the advert duration. We recommend submitting your application promptly. We reserve the right to close the advert early if we receive a high volume of suitable candidates.