Customer Service Operator

WR Logistics; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Customer Service Operator to join their team in Leeds. In this role, you will be the first point of contact for clients, ensuring that their queries are addressed promptly and professionally. You will work closely with transport planning and warehouse teams to guarantee smooth delivery operations and customer satisfaction. The company offers a supportive working environment with opportunities for career development and a competitive salary package. If you are passionate about customer service and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Career Development Opportunities

Friendly Working Environment

Competitive Salary

Benefits Package

Qualifications

• Experience in customer service roles, ideally in logistics or transport.
• Ability to handle inquiries and resolve issues efficiently.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Coordinate with transport planners and drivers for smooth operations.

Skills

Customer Service

Communication Skills

Problem Solving

Data Entry

Education

High School Diploma

Relevant Customer Service Training

Tools

Transport Management System

Job description

Customer Service Operator - UK Transport

Location: Leeds, LS19

Full Time / Competitive Salary

My client, a leading transport and logistics company, committed to providing efficient, reliable, and customer-focused solutions across the UK, is looking for a proactive Customer Service Operator to help maintain their high standards of service.

As a Customer Service Operator, you'll be the first point of contact for clients, ensuring queries are handled promptly and professionally. You'll liaise with the transport planning and warehouse teams to ensure smooth delivery operations and customer satisfaction.

Key Responsibilities:

1. Responding to customer enquiries via phone and email in a timely and friendly manner
2. Updating customers on delivery status, resolving issues quickly and effectively
3. Coordinating with drivers and transport planners to monitor daily schedules
4. Processing bookings and inputting data into the transport management system
5. Investigating and resolving delivery discrepancies or complaints
6. Maintaining accurate records of communication and service activity

On Offer:

1. A supportive and friendly working environment
2. Opportunities for career development and training
3. Competitive salary and benefits package

WR Logistics is the recruitment partner for all vacancies in the logistics industry. We recruit UK-wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.