Customer Service Operator (Toll Booth)

Humber Bridge Board; Hessle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a customer-facing role within their Operations team. This exciting position involves providing exceptional service to customers, ensuring efficient toll collection, and acting as an ambassador for a regional icon. The ideal candidate will embody core values such as health and safety, community connection, and inclusivity. Join a dynamic team on a fixed-term basis, where your contributions will help enhance the experience for all users. If you have a passion for customer service and want to be part of a supportive workplace, this opportunity is perfect for you.

Benefits

Life Assurance

25 days holiday plus bank holidays

Toll concession

Discount on leisure facilities

Cycle to Work Scheme

Qualifications

• Enthusiastic individual with strong customer service skills.
• Ability to interact courteously and efficiently with customers.

Responsibilities

• Provide courteous service by classifying vehicles and collecting tolls.
• Open/close booths and oversee vehicle classification.
• Assist customers with breakdowns and traffic information.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Hours of work: Various hours available between Monday to Sunday.

• Life Assurance (as a member of the pension scheme)
• 25 days holiday plus bank holidays (pro-rata to contracted hours)
• Toll concession when commuting to/from work from the South Bank
• Discount on East Riding & North Lincolnshire leisure and fitness facilities
• Cycle to Work Scheme

We are looking for a dedicated individual in the team who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity, and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to take the next step in continuing to contribute to our success, we would love to hear from you.

Our Operations team is looking for an enthusiastic individual to join our dynamic team on a fixed-term basis. This role is perfect for anyone who is looking for a customer-facing position and enjoys interacting with customers. As well as acting as an ambassador for the Humber Bridge, the successful postholder will be responsible for:

• Providing a courteous and efficient service to all customers by correctly classifying vehicles and collecting the relevant tolls.
• Opening/closing of booths using appropriate lane control signs whilst overseeing the classification of vehicles in accordance with the toll schedule.
• Providing help and advice to customers on breakdowns, traffic and other requests for information in a prompt and respectful manner.
• Complying with security and health & safety procedures at all times to protect colleagues and members of the public on the toll plaza.

For more information on this fantastic opportunity please click here for the job description/person specification. Please note due to legal obligations this job role is for individuals aged 18+. If you feel you have the right skills and would like to apply, then please send your CV and covering letter to [e-mail].